End User Computing Engineering Lead

Position Overview

The Cigna International Health IT team are looking for an experienced and motivated EUC Engineering lead who will be responsible for deploying and managing large-scale end user computing solutions throughout the organization. Your contributions will be pivotal in shaping the technology strategy, sustaining a resilient infrastructure, and ensuring an exceptional digital experience for all end users. This opportunity is ideal for an EUC expert with proven experience managing environments across EMEA and Asia Pacific.

The position involves hands-on technical work, mentoring and potential for a shift towards a managerial role as services expand.

Job Summary

To be considered for this role, candidates must have at least eight years' experience as part of an EUC Engineering team within an enterprise setting. Demonstrate practical experience with most of the technologies below and a proven history of leading large-scale EUC projects and improvements. Fluency in both spoken and written English is essential, along with strong communication and collaboration skills and exceptional problem-solving abilities.

Key Responsibilities

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.

• Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.

• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.

• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.

• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.

• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.

• Produce and maintain technical documentation, runbooks, and standard operating procedures.

• Proactively monitor and resolve infrastructure service issues before escalation occurs.

• Ensure Service Now incident, request, problem, and change records are proactively updated.

• Participate in change activities that may be scheduled outside normal working hours.

• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.

• Adhere to Information Protection Policies and Business Continuity Plans.

Skills and Experience

• At least eight years of demonstrable experience leading technical EUC infrastructure projects.

• Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.

• Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.

• Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.

• Experience with Service Now change and incident management workflows.

• Service and customer-centric mindset.

• Excellent problem-solving and critical thinking abilities.

Additional desirable experience includes:

• DevOps – Image Management and support of Azure Virtual Desktop.

• Automation using PowerShell.

• Knowledge of Nutanix HCI.

• Agile Project Management methodology.

• Thin Client Technology.

• ITIL certifications.

Why Join Cigna?

Cigna offers the opportunity to work with a global, innovative, and flexible technology division that is expanding rapidly due to ongoing success and substantial transformation. The company invests in its employees, providing opportunities to advance your knowledge and skills through both internal and external training, as well as secondments to other teams or projects. Flexible working arrangements are available, including remote or home working and flexible shift times, to promote a true work-life balance for all employees.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, advocates for better health throughout every stage of life. The organization guides customers through the healthcare system, empowering them with information and insights necessary to make informed decisions to improve their health and vitality. Join Cigna in driving growth and making a positive impact on lives.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.