About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

Resource Planning Senior Analyst

The Workforce Resource Planning Senior Analyst role will report to the US Mangers and will play a pivotal role within a high-performing team whose main objective is to Performs the capacity forecasting function for back office operational teams. This requires managing capacity models for multiple functions at the skill level, with significantly diverse work types. Reviews and trends of key metrics such as receipts, inventory, membership, attainment, barrier time, productivity, at work/on prod, attrition, and the respective staffing

Education:

Any bachelor’s degree (Full time)

Experience:

• Exp 3 - 5 years of advanced data analysis with experience developing management processes;

• Experience working in workforce management or claim operations Experience with financial analytics, resource planning tools, and workforce management software Demonstrated knowledge of MS Office software, advanced Excel (v-lookups, pivot tables, macros)

• Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, lead, influence and partner across a matrix organization

• Strong relationship building and leadership skills to collaborate with multiple matrix partners to help the organization understand forecasted and actual work volumes, productivity rates and staffing levels

• Advanced presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences

• Ability to use data to "tell the story “In a cohesive manner

• Experience creating strategic and detailed operations plans, advanced data management skills, and/or project management experience

• Ability to work with minimal supervision, prioritize work, set goals and complete work by designated deadlines

• Proven track record of process improvements and delivering measurable results; creative problem solver with ability to think beyond current state

• Ability to build effective partnerships and alliances across all levels of stakeholders

Responsibilities:

• Reviews result with matrix partners monthly, providing strategic direction on how to best leverage the staff going forward, what their forecasted results are and provides recommendations on new hire needs, conversion skill needs and up-training needs.

• Understands skill sets, staff tenure, ramp time, and up-training requirements across functions and the impacts to resource needs and can provide direction and solutions on how best to use staff in both excess and shortfall conditions. Proactively communicates the

• Requires solution-based strategic thinking to enable the business to operate as lean as possible without sacrificing quality or risking metric results (TTP, LPI, DMOH, etc.)

• Complete monthly production cycle and analysis – reviewing and trending actuals; analyzing historical data and applying decision making skills to generate the most appropriate staffing forecast (takes into consideration excess/shortfall results and how best to leverage these to maximize financial position for the organization – TTP metrics, LPI impacts, overtime, etc.)

• Support periodic capacity planning reengineering projects – improve existing models to allow for more effective business decisions regarding overall capacity; leverage business knowledge and relationships with functional leads to provide recommendations on how best to improve the modeling capabilities

• Lead monthly operating reviews with functional leads and other key matrix partners – communicate monthly results and the respective impact to the forecast; review recommendations on how best to utilize excess/shortfall positions and agree on if adjustments are required to the forecast

• Participate in capacity support meetings – hiring plans, inventory review, short-term touch points – leveraging capacity knowledge to bring any thoughts, concerns or recommendations to the table; challenge movement when it does not make sense

• Actively participate in recurring team meetings and 1x1s Drive change and influence individuals at all levels of the organization to take appropriate risks

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.