Software Engineering Associate Analyst Position Overview

We are looking for enthusiastic and detail-oriented college graduates to join our Production Support team. In this role, you will help ensure the smooth operation of business-critical applications by monitoring systems, identifying issues, and supporting day-to-day application operations. This is a great opportunity to gain hands-on experience in application support, system monitoring, and incident handling while learning industry best practices in a real-time production environment.

Responsibilities: • Be a team contributor in a team of Engineers and Analysts in triaging technical and functional issues.

• Day-to-day ticket triage (coding skills), monitoring the ticket queues.

• Debugging production issues using Java / Spring Boot.

• Conduct regression checkouts, both ad hoc and planned.

• Create, coordinate, and track the resolution of stories required for fixing tickets.

• Monitoring jobs and reacting to job issues.

• Release checkout POCs.

• Ad hoc data research.

• On-call support, night shifts, available to work in one of four shifts. Rotation over weekends, with weekday comp offs.

• Knowledge on Open Shift / AWS Cloud technologies.

Qualifications: • College degree (Bachelor) in related technical areas or equivalent work experience.

• Basic knowledge of any of the following technologies: Java, TypeScript, MongoDB, Cloud technologies (AWS preferably)

• Strong analytical skills.

• Demonstrated ability to perform root cause analysis and suggest rectification options.

• Having any certifications is an added advantage

Preferred Qualifications: • College degree (BE or BTech)

• Preferably Computer background.

Industry / Domain Experience Needed: • Ability to navigate a geographically diverse team and communicate effectively.

• Familiarity with cloud-based architecture and its usage in complex applications.

• Passion for analysis and learning to grow, adapting to a fast-changing environment.

Location & Hours of Work

• Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.