Application Development Senior Analyst - HIH - Evernorth

NTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

• Application Development Senior Analyst
• HIH - Evernorth

Job Overview: This position will:

• Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements
• Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
• Excellent analytical and communication skills
• Work independently and as part of a team with colleagues at all levels
• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems
• Identify best practices and implement them in engagment.

Responsibilities:

• Review user stories to understand requirements and technical architecture documentation for solution
• Identify gaps and work with business analysts to ensure completeness of requirements for technical development
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Configure and build the Service Now HRSD solution to meet identified business requirements, process guides, and user stories
• Provide configuration options to meet specific requirements identifying respective pros and cons for each option
• Ensure that Service Now standard practices are utilized for all configurations and customizations
• Provide insight and expertise into the Service Now HRSD configurations and custom application development
• Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments
• Create the technical documentation, technical design documentation, build/configuration documentation, and release notes

Qualifications: Education:

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

• Minimum of 3 years of Service Now implementation experience in large complex environments is required, preferably with Service Now HRSD

Required Qualifications:

• Experience with designing and developing Service Now workflows
• Advanced Service Now technical skill
• UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update sets
• Good understanding of Service Now architecture and best practices
• Knowledge and experience with JavaScript, JSON, REST, and SOAP
• Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/Success Factors, and Oracle, etc. using Webservices APIs (REST/SOAP)
• Knowledge and support of Service Now upgrade process
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Experience with software development support tools (e.g. Jira, Rally, etc.)
• Certified Service Now System Administrator (CSA)

Preferred Qualifications:

• Service Now Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
• ITIL and DevOps experience and certification
• Master’s degree – MBA / MCA / Master’s in Software Engineering

Equal Opportunity Statement:

• Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

Confidential, unpublished property of The Cigna Group. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2025 The Cigna Group

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.