User Experience Design Lead Analyst - HiH - Evernorth at Cigna

Position Overview

This position is responsible for creating outstanding user experiences and advancing the enterprise design platform at the organizational level through strategic initiatives such as the design system and adaptive experiences. Key responsibilities include defining visual language standards and guidelines across a multi-brand enterprise design system, supporting functions that facilitate design system adoption throughout the organization, and leveraging AI to elevate the organization's AI-driven design maturity. The role also involves maintaining and evolving current libraries, enabling new branding and themes, and guiding the team in exploring, experimenting, and producing usable artifacts with a focus on generative AI. Deliverables will encompass illustration, photography, and iconography.

About Evernorth Digital

Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.

The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.

The Enterprise Design Platform team aims to lead the way in design system practices and establish the processes, work outputs, platforms, and tools that enhance efficiency and quality in delivering products. This team creates new design patterns reflecting the brand’s growth in digital products, along with innovative experiences that raise user expectations within the health-focused digital world. Their goal is to provide clear, consistent design standards for all products related to health plans and services, while also broadening their scope to include the perspectives of customers, clients, and providers.

Section 3: Responsibilities

Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.

Roles and Responsibilities

< >Shape and evolve experience strategies that fuse business outcomes, human needs, and intelligent systems, ensuring design decisions scale with both organizational ambition and emerging technologies. Architect future ready design systems that are modular, token driven, and resilient—enabling consistency across products, platforms, and AI generated interfaces.Own the creation, evolution, and governance of enterprise grade design systems and component ecosystems, designed to operate seamlessly across human and AI authored experiences. Advance design token architectures as a strategic layer—bridging brand, UX, and engineering while enabling automation, theming, and personalization at scale. Lead the adoption of atomic, composable, and responsive design principles that support adaptive layouts, multidevice experiences, and AI assisted UI generation. Explore and integrate AI powered design capabilities—including generative UI, intelligent layouts, and design copilots—to accelerate ideation and elevate experience quality. Champion personalized, predictive, and automated UX, leveraging data, behavioral signals, and machine learning to anticipate user needs before they are explicitly expressed. Partner closely with data science, AI, and engineering teams to prototype, validate, and ship intelligent features that blend human creativity with machine intelligence. Craft exceptionally refined, high fidelity interfaces with precision, clarity, and visual excellence—setting a high bar for both aesthetic quality and usability. Embed accessibility and inclusive design into every layer of the system, ensuring intelligent experiences remain ethical, equitable, and human ‑centered. Drive a culture of continuous discovery and experimentation, using usability testing, telemetry, and AI driven insights to iteratively improve experiences. Clearly articulate design intent, system thinking, and AI driven decisions to stakeholders—translating complexity into clarity and influence.Guide juniors to deliver work that combines craft, systems thinking, and AI skills, while promoting experimentation and innovation.Collaborate deeply with engineering partners to ensure pixel perfect execution, performance, and scalability from concept to production. Leverage **advanced design platforms (e.g., Figma and emerging AI enabled tools)**to design, automate, document, and manage design assets at scale.Qualifications

Required Experience

< >6–8 years of experience in front‑end engineering, design systems, AI‑assisted development, or automation scripting. Strong proficiency in TypeScript/JavaScript, including building automation scripts, CLI tools, and handling async operations. Experience with LIT/Web Components and/or React for building reusable component architectures. Working knowledge of design tokens, CSS custom properties, and semantic/primitive token hierarchies. Practical understanding of accessibility standards (ARIA, WCAG 2.1 AA), including keyboard navigation and screen reader support. Regular use of AI coding assistants such as Cursor IDE for development workflows. Ability to perform prompt engineering using techniques like few‑shot prompting, chain‑of‑thought, and constraint‑based prompting. Capability to validate and review AI‑generated code, detecting hallucinations, incorrect logic, or unsafe patterns. Experience creating or using reusable AI workflows, prompts, templates, or automation frameworks. Familiarity with the Figma REST API for extracting components, styles, and automating design‑to‑code workflows. Experience or willingness to learn Figma plugin/widget development using TypeScript + JSX.Understanding of emerging standards such as Model Context Protocol (MCP)for AI/tool integrations.Ability to design or maintain team‑wide automation governance using.cursor/rules or similar configurations.Workflow optimization mindset focused on identifying repetitive tasks and automating them for efficiency.Critical thinking approach toward AI output, validating results before acceptance. Collaborative contributor who prioritizes team productivity and scalable automation practices.Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

Drives Results– Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines Action Oriented– Takes on tough challenges with sense of urgency, high energy, and enthusiasm Decision Quality– Makes sound and timely decisions to keep work moving forward Manages Complexity– Makes sense of complex and sometimes contradictory information to effectively solve problems Manages Ambiguity – Operates effectively and drives work forward even when things are not certain or there is no clear way forward

Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise

Collaborates – Quickly builds partnerships and works collaboratively with others to ensure progress

Courage – Steps up to address difficult issues and says what needs to be said

Instills Trust – Quickly gains confidence and trust of others through honesty, integrity, and authenticity

Communicates Effectively – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences

Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

Required Education

< >Bachelor’s or Master's degree in relevant discipline or equivalent experience required

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.