POSITION SUMMARY

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Front End staff pharmacist for Express Scripts Pharmacy you’ll be part of a dedicated team which ensures that our customers receive accurate, appropriate, and timely prescription delivery. You will be on the front lines with doctors’ offices as well as patients, providing drug therapy information and responding to phone inquiries with care and detail. In addition, you will monitor and assure compliance to State and Federal Rules and Regulations, FDA requirements, and complete general product verification checks.

How you’ll make a difference:

• Be a superstar in the eyes of providers and patients alike: Accept transfer and/or initiate phone calls with physicians’ as well as patients to communicate needed information and answer questions.

• Use your expert problem solving skills to help our patients be at their best every day: Collaborate with patients and doctors to research issues with medication therapy and implement the best treatment options to move forward with.

• Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time. This can include documenting information from your conversations, verifying prescription information is correct, and assuring clinical appropriateness.

Essential Functions:

• Provide oversight and quality assurance to pharmacy technicians.

• Maintain quality and efficiency expectations

• Adhere to all state and federal regulations surrounding pharmacy practice

• Interpret physicians’ or prescribers’ prescriptions.

• Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders.

• Verify and confirm validity of controlled substances.

• Review phone calls linked to prescriptions entered by certified pharmacy technicians.

• Verify prescription information entered in the system by certified pharmacy technicians.

• Consult with patients regarding the use of medications and potential drug interactions.

• Assist with clinical questions from prescribers and/or agents of the prescriber.

• Read, interpret and follow standard work instructions.

• Perform additional duties as assigned by management.

What You Should Have:

• Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or PharmD, degree

• Current TN resident pharmacist license in good standing

• Highly-evolved clinical pharmacy skills and/or clinical knowledge

• Superior written and verbal communication skills

• Proficient in use of computer applications

• Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion

• Excellent customer service and interpersonal skills

• Demonstrated ability to effectively and professionally represent Express Scripts Pharmacy to patients, clinicians, clients and the public

Preferred Qualifications:

• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.

• Ability to work effectively in both an in person and virtual setting.

• Strong focus on customer service, quality and accuracy.

• Ability to manage timelines and meet deadlines.

• Ability to adapt in a changing environment.

• Ability to work a flexible schedule for peak volume times.

• Proficient in use of computer applications including Microsoft Office

• Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion

• Established record of performance as a trusted advisor to other healthcare professionals –prescribers in particular

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.