Position Summary

The Senior Account Executive leads strategic management of existing direct clients, owning the annual renewal strategy and long‑term account planning. This role independently identifies and pursues complex upsell and expansion opportunities, drives financial optimization through strategic negotiation, and serves as a key influencer in client decision‑making. The Senior Account Executive is responsible for high‑level client retention, expanded revenue growth, and ensuring delivery of superior customer satisfaction.

Essential Functions

Strategic Client Leadership

• Own and manage strategic client relationships, serving as the primary point of accountability for ongoing performance and satisfaction
• Independently manage complex or sensitive client discussions, maintaining composure and influencing outcomes effectively

Advanced Upsells, Expansions & Revenue Growth

• Identify expanded upsell opportunities across therapies and networks, incorporating strategic considerations such as therapy exclusivity, market trends, and long‑term value creation
• Demonstrate a "hunter" mentality, proactively identifying opportunities based on client dynamics, market insights, service differentiators, and emerging pain points
• Evaluate utilization at deeper levels (e.g., volume by access tier/therapy) to support complex negotiations and communicate client risk effectively

Negotiation & Financial Stewardship

• Negotiate independently with Underwriting on network and margin decisions, articulating broader market impacts and long‑term strategic value
• Identify "give‑to‑get" trade‑offs to protect or recover lost margin within the payer landscape

Strategic Planning & Performance

• Lead development and execution of client‑specific strategic plans; monitor KPIs and adjust strategies as needed
• Deliver performance reviews and strategic updates with executive‑level clarity

Communication & Executive Deliverables

• Communicate with clients with little to no preparation, including during challenging or high‑stakes conversations
• Independently draft clear, professional written communications, including during difficult negotiations
• Develop client presentations and supporting materials with minimal to no assistance

Cross‑Functional Leadership

• Direct activities of internal Account Management and extended team members to support client strategy and resolve complex service issues
• Lead special initiatives, cross‑functional efforts, and strategic projects as assigned

Qualifications

• 8–12 years of relevant experience with a Bachelor's degree, or Master's degree with 6–10 years relevant experience
• Advanced communication skills in verbal, written, and presentation formats
• Strong analytical capability, including ability to translate complex utilization or financial data into negotiation leverage
• Demonstrated independent negotiation capabilities with senior stakeholders
• Strong project management skills and ability to drive complex initiatives
• Ability to travel up to 20%
• If working at home occasionally or permanently, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Compensation & Benefits

This role is anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.