The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc.

Responsibilities-

• Build, develop, and support conversational Integrated Voice Responses (IVRs) and perform unit/component testing aligned to business needs;

• Work with solution architect to provide effort estimates for new projects;

• Collaborate with Quality Assurance (QA) teams and business units to understand business issues and translate business needs into functional specifications;

• Construct application/service architecture;

• Develop web-based services on Pivotal Cloud Foundry (PCF) and locally based platforms;

• Deliver user interface design documentation and outline backend interfaces to support functionality/development;

• Identify and address issues, including cross-capability and release issues, that impact the integrity of the applications;

• Collaborate with design, business, and technology partners to drive technical planning, system integration, systems analysis, design, development, unit/component systems testing, and system maintenance;

• Create and maintain code, ensure defect-free programming consistent with enterprise standards, provide code maintenance and support during testing cycles and post-production deployment, and participate in peer code reviews;

• Resolve issues from alerts or customer complaints through root cause analysis/preventative measures;

• Integrate Jenkins pipelines to automate post-deployment verification;

• Execute triage, debugging, surveillance, performance, and scalability jobs in non-development environments; and

• Interface with and steer vendor partner consultants to ensure delivery of appropriate IT solutions.

• Hybrid work schedule.

Qualifications-

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology and Cybersecurity, Applied Computer Science, Computer Science and Engineering, or related;

• 5 years of experience in software development;

• At least four years of qualifying experience must include Integration Voice Response (IVR) and contact center development experience within a large-scale financial enterprise environment;

• Experience with microservice design, development, and integration;

• Experience with Application Programming Interface (API) gateway integration;

• Experience with monitoring instrumentation using system/data monitoring tools;

• Experience with Java development including Voice Extensible Markup Language (VXML), client backend integration, and design patterns;

• Experience with Continuous Integration Continuous Development (CI/CD)-based iterative development;

• Experience with Jira;

• Experience with Confluence;

• Experience with Cyara;

• Experience with Spring/Spring Boot;

• Experience with JavaScript;

• Experience with Junit testing;

• Experience with Splunk;

• Experience with KORE Platform;

• Experience with Tom Cat;

• Experience with SQL Server;

• Experience with Pivotal Cloud Foundry (PCF);

• Experience with Jenkins;

• Experience with Eclipse;

• Experience with Maven;

• Experience with Jakarta Server Pages (JSP);

• Experience with REST API; and

• Experience with Open Shift.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group:

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.