QA & Testing Lead Analyst - HIH - Evernorth at Cigna

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

Position Overview:

We are seeking an experienced QA Lead – Functional & Automation to join our team in Hyderabad, India. In this role, you will lead quality assurance efforts for Salesforce applications, working closely with US and India-based stakeholders. You will be responsible for defining QA strategy, leading functional and automation testing initiatives, mentoring QA engineers, and ensuring high-quality, scalable releases across projects.

Key Responsibilities:

• QA Leadership & Strategy:

Define and drive the overall QA strategy, test approach, and quality standards for Salesforce applications across multiple releases.

• Functional & Automation Testing Oversight:

Lead and oversee functional, regression, integration, and end-to-end testing efforts, ensuring comprehensive coverage and high-quality outcomes.

• Automation Leadership:

Own the test automation strategy, including tool selection, framework design, implementation, and continuous improvement for UI and API automation.

• Hands-on Automation:

Design, develop, review, and optimize automated test scripts using tools such as Selenium, Cucumber, Rest Assured, BDD frameworks, Provar, and other relevant technologies.

• Automation Framework Governance:

Architect, enhance, and maintain scalable automation frameworks, ensuring reusability, stability, and alignment with best practices.

• Data-Driven & Continuous Testing:

Drive adoption of data-driven, keyword-driven, and continuous testing approaches to reduce manual effort and improve release confidence.

• CI/CD & DevOps Collaboration:

Integrate automated test suites into CI/CD pipelines to support continuous integration and early defect detection.

• Team Leadership & Mentoring:

Lead, mentor, and guide QA engineers, providing technical direction, code reviews, and career development support.

• Stakeholder Collaboration:

Partner with developers, product owners, architects, and project managers to ensure quality is embedded throughout the SDLC.

• Defect Management & Reporting:

Own defect triage, root cause analysis, and quality metrics; provide clear dashboards, test reports, and release readiness assessments.

• Best Practices & Governance:

Establish and enforce QA and automation best practices, standards, and documentation across teams.

• Ownership & Accountability:

Take end-to-end ownership of QA deliverables, timelines, and quality outcomes for assigned programs or products.

Qualifications:

• 7+ years of experience in QA, with at least2–3 years in a QA Lead or Test Lead role.

• Strong expertise in functional and automation testing, preferably in Salesforce or enterprise applications.

• Proven hands-on experience with automation tools and frameworks such as Selenium, Cucumber, Rest Assured, BDD, Provar, and similar tools.

• Solid experience in designing and governing automation frameworks for UI and API testing.

• Experience implementing data-driven, regression, and continuous testing strategies.

• Exposure to CI/CD tools (e.g., Jenkins, Azure DevOps, GitHub Actions).

• Strong understanding of SDLC, STLC, Agile/Scrum methodologies.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to balance hands-on testing with team leadership responsibilities.

• Strong analytical, problem-solving, and decision-making skills.

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.