Lab Support Installation Technician - onsite Ottawa at Ciena

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This role supports the technology that powers Ciena’s innovation. As a Lab Support Installation Technician, hands‑on installation expertise enables research and development teams to design, test, and deliver next‑generation telecommunications and data center solutions. The work directly impacts product quality, lab reliability, and the pace of innovation across Ciena’s global labs ecosystem.

How you will make an impact:

• Install and support telecommunications and data center equipment across research and development lab environments
• Perform physical installation of frames, racks, cabinets, shelves, and data center hardware
• Install, terminate, energize, and test direct current (DC) power cabling from breaker panels to equipment under test
• Install, terminate, clean, and test communications cabling including Ethernet, fiber optics, coaxial, and BIX systems
• Support installation of Ciena and third‑party telecom equipment, as well as servers, network switches, storage systems, and power distribution units (PDUs)
• Maintain accurate labeling, documentation, and asset records for all installed and relocated equipment
• Ensure all work complies with health and safety regulations, structured cabling standards, and company guidelines

The must haves:

• 5+ years of experience in a telecommunications, data center, or research and development lab support environment
• Strong hands‑on experience installing and supporting telecom and data center infrastructure and equipment
• Proven ability to install, terminate, and test structured cabling systems including Cat5e, Cat6, Cat6A, and MPO/MTP fiber
• Working knowledge of structured cabling standards and best practices
• Experience working with direct current (DC) power systems and breaker distribution panels
• Physical capability to safely lift and install heavy equipment
• College diploma in a technician program or equivalent practical experience

Nice to haves:

• Experience supporting research and development lab environments
• Familiarity with telecom service management systems
• Strong troubleshooting and mechanical aptitude
• Ability to organize, dress, and route cabling to high visual and technical standards
• Ability to work independently while managing multiple installation requests
• Strong collaboration skills across engineering, lab planning, and support teams
• Customer‑oriented mindset with attention to detail

Pay Range:

• The annual pay range for this position in Ottawa is $59, 100 - $94, 300

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.