As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, the global leader in high‑speed connectivity, we empower customers, communities, and partners to thrive in the AI era. As part of our Finance team, this role plays a critical part in ensuring accurate, timely, and customer‑focused billing operations that keep our business moving. If you’re driven by precision, collaboration, and process excellence, this opportunity offers a meaningful way to make an impact.

How you will make an impact:

• Manage daily customer invoicing based on purchase orders, shipping documentation, receivable reports, and contract terms
• Coordinate with internal teams and external stakeholders to resolve billing‑related queries and discrepancies
• Review customer contracts to confirm billing and payment terms are met in every invoice
• Ensure compliance with local government invoicing requirements in collaboration with customers, the Sales team, and local accounting firms
• Maintain accurate, complete, and audit‑ready Accounts Receivable records
• Support escalations, process documentation, and continuous improvements within the Accounts Receivable function
• Uphold SOX compliance standards across all assigned billing activities.

The must haves:

• 3–5 years of experience in Accounts Receivable billing, issue resolution, and cash collection across the US, Canada, or EMEA
• Proficiency in Microsoft Excel
• Working knowledge of accounting fundamentals
• Hands‑on experience with Oracle R12
• Strong written and verbal communication skills
• Ability to prioritize effectively in a fast‑paced, deadline‑driven environment
• Strong organizational skills with the ability to manage multiple deliverables.

Nice to haves:

• Experience supporting cross‑functional teams in global organizations
• Background in documenting and improving billing processes
• Familiarity with complex billing structures
• Exposure to SOX‑controlled environments
• Experience collaborating with external accounting firms
• Ability to analyze and interpret customer payment behaviors
• Knowledge of shipment‑to‑invoice reconciliation practices.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.