KEY RESPONSIBILITIES

·End‑User & IT Support

• Provide onsite and remote support for end users across Chubb Singapore offices and site locations.
• Deliver technical support for Windows OS,iOS,Android, and enterprise services including File & Print,Office 365 (Outlook, Office Suite, Share Point, One Drive, Teams).
• Implement application deployments, software upgrades, and perform troubleshooting and fine‑tuning for end users.
• Provide user onboarding, training, and guidance when required.
• Laptop Build with latest operating system
• Laptop Hardware skill to replace RAM, SSD and Battery

·Systems, Network & Server Support

• Support local network infrastructure, servers, and related components in coordination with regional and HQ teams.
• Collaborate with HQ IT on system‑related matters, global projects, and escalations.

·Operations, Documentation & Asset Management

• Track, document, and manage all support activities using the organization’s ticketing system.
• Monitor and maintain IT asset inventory, including performing tech refresh cycles at defined intervals.
• Ensure timely resolution of issues, proactively identifying recurring problems and proposing solutions.

·Project Participation

• Participate in local and global IT projects, providing system recommendations, technical insights, and hands‑on support.
• Work with external vendors and service providers to deploy new systems, manage escalations, and troubleshoot issues in a timely manner.

·Other Responsibilities

• Assist in ad‑hoc tasks and assignments as directed by the IT Manager.

REQUIREMENTS

·Technical Skills

• Strong knowledge in supporting Windows,iOS/Android, and Microsoft 365 Services.
• Hands‑on experience with network troubleshooting,end‑user device support, and server environments.
• Familiarity with ticketing and IT service management tools.

·Additional Advantages

• Mastermind (security monitoring system) knowledge will be a strong advantage.
• Project experience involving SAP or integration support is highly beneficial.

·Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently and collaboratively in a fast‑paced environment.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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