Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Fire Lake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Salary Range: $65,000 to $67,000

Benefits When You Make It Your Choice:

• Employee discounts on thousands of hotels

• Enjoy a complimentary meal in the associate cafeteria during your shift

• Free Parking

• Paid Sick Time (MN Earned Sick and Safe Time)

Day 1:

• Paid Vacation and Sick Time

• 8 Paid Holidays

• Paid Bereavement

• Paid Floating Holidays

• Employee Assistance Program

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!

Key Responsibilities

Assists in the development and implementation of business strategies for the hotel which are aligned with the Choice Hotels overall mission, vision, values, and strategies

• Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.

• Assists executive committee in establishing stewarding budget

• Maintains controls to guard against theft and waste

Ensures smooth operation of kitchen department

• Directs cleaning of floors and work surfaces daily

• Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost

• Trains staff on use of dishwashing and other cleaning equipment and processes

• Ensures trash is removed promptly

Maintains supplies and equipment for cafeteria and Food and Beverage Department

• Maintains levels of stewarding stock, makes requisitions and obtains approval as needed

• Assures proper distribution and storage of supplies

• Monitors supply of clean dishware, glassware, pots and pans

• Takes steps to ensure kitchen and restaurant have needed supplies

• Checks cleaning equipment daily and reports any problems to maintenance department for repair

• Researches new products and supplies and works with vendors to test and make recommendations to management

• Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals

• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel

• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force

• Takes active role in recruitment and selection of qualified candidates

• Communicates performance expectations and provides employees with on-going feedback

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees

• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork

• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees

• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions

• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Minimum one year management experience in full service stewarding operations

• 3 years of experience in hotel food and beverage

• High school diploma required, bachelor’s degree in hospitality preferred

• Excellent oral and written communication skills

• Collaborate effectively with other hotel employees and managers to ensure teamwork

• Able to resolve conflicts guests, supervisor and employee

• Ability to multitask and work well under pressure

• Basic computer skills in MS Office, reservation systems, and point of sales systems

• Able to work a flexible schedule, including weekends and holidays

Physical Demands

• Long hours are sometimes required, ability to work flexible schedule

• Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl

• Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds

• Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.