Summary

The General Manager will be expected to lead our team, deliver amazing customer experiences, and keep our café running smoothly. This role is perfect for someone with leadership experience, a love for coffee and people, and strong organizational skills. You’ll manage daily operations and overall strategic direction of the cafe, inspire your team, oversee inventory and scheduling, and help drive sales. The La Colombe General Manager possesses a high sense of responsibility, quality, ethics, and integrity.

Responsibilities

What You’ll Do:

Lead by Example:

- Inspire, train, and support your team to deliver stellar service and unforgettable coffee experiences

- Turn first-time guests into loyal regulars with your warm hospitality and attention to detail

- Contribute ideas to improve the menu and promote employee engagement

Quality Control

- Assist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and service

- Ensure compliance with health and safety regulations

- Ensure that all safety protocols are followed even when you are not present

- Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately

Service with Heart:

- Cultivate and create an environment that is passionate about hospitality

- Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees

- Build relationships with guests by communicating warmly and authentically

- Seek opportunities to engage with guests

- Deliver timely, professional and knowledgeable service

- Exceed guest expectations

Business Management

- Oversee inventory operations, including ordering, stocking, and merchandising

- Maintain optimal inventory levels for all parts of café operations

- Manage opening and closing procedures, financial reporting, and assist in developing strategies to drive business growth

- Develop and maintain a weekly schedule with Café Manager support that is efficient, cost-effective and most importantly, can deploy all Barista's to positions that drive positive Customers experience

You’re Our Ideal Brew If You:

• Have at least 5 years of leadership experience in food service or retail (bonus points if you’ve managed a café or coffee shop)

  • Love people as much as you love coffee — you know how to motivate a team and keep the good vibes going, even during the morning rush

  • Are organized, proactive, and a natural multitasker — you're basically the caffeine our team runs on

Requirements

- Experience in customer service, retail, hospitality where the focus is customer facing (a plus, but not required – we’ll train you!)

- Takes pride in being part of a team and embodies all of our One Dove principles- Kindness, Respect, Deliciousness, Efficiency, and Cleanliness

- Ability to stand for long periods and lift up to 50 lbs

- Frequent walking, bending, reaching, and twisting

So, if managing a café sounds more like a passion than a job — and you can handle a little steam — we’d love to meet you!

Apply now and let’s brew something amazing together.

About Us