ServiceNow Developer I

Job Description:

Our Opportunity
Chewy is seeking a Service Now Developer to join our Corporate Systems organization! This role will help build, enhance, and support enterprise workflow solutions and intelligent automation capabilities across HR, Finance, Operations, and Enterprise Services. You will work closely with developers, architects, product owners, and business partners to extend and modernize the Service Now platform through scalable applications, integrations, workflows, and user experiences.

The ideal candidate is passionate about platform engineering, workflow automation, and building maintainable enterprise solutions using modern Service Now capabilities and standard processes.

What You’ll Do

• Design, develop, configure, and support scalable solutions on the Service Now platform
• Build and maintain workflows, reusable actions, and subflows using Flow Designer
• Develop custom scoped applications and enhance existing Service Now applications using out-of-the-box capabilities where possible
• Configure and support modules including ITSM, HRSD, and custom enterprise applications
• Build integrations using REST APIs, Integration Hub connectors, and other platform integration capabilities
• Develop and maintain user experiences using Service Portal and/or UI Builder technologies
• Support platform administration activities including deployments, update set management, source control, testing, and release processes
• Resolve platform issues using system logs, debugging techniques, and scripting
• Contribute to platform governance, development standards, guidelines, and continuous improvement initiatives.
• Partner with architects, product owners, and multi-functional collaborators to translate business requirements into scalable technical solutions
• Support Agile delivery processes and participate in sprint planning, testing, and production support activities

What You’ll Need

• Bachelor’s degree in computer science, Engineering, or equivalent work experience
• 4+ years of overall IT experience in software development, enterprise applications, platform engineering, system administration, or related technical roles
• 2+ years of hands-on Service Now development experience, including scripting, platform configuration, customization, and deployment
• Experience developing custom scoped applications and extending existing Service Now applications
• Experience with web technologies including JavaScript, XML, HTML, Service Portal, UI Builder, and RESTful APIs
• Solid understanding of Service Now data models, relationships, ACLs, and role-based security concepts
• Experience with Flow Designer, workflow configuration, Integration Hub, and platform automation capabilities.
• Familiarity with Service Now SDLC practices including update set management, testing, deployment, and source control processes
• Ability to troubleshoot platform issues and debug applications using standard Service Now tools and techniques
• Strong analytical, organizational, and problem-solving skills
• Ability to work effectively in a fast-paced Agile environment and collaborate across technical and business teams.
• Demonstrated ability to learn and adopt new technologies and platform capabilities

Bonus

• ITIL Foundations Certification
• Service Now Certified System Administrator Certification
• Service Now Implementation Specialist Certification in ITSM and/or HRSD
• Service Now Application Developer Certification

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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