Job Description:

Our Opportunity

• Title: Category Specialist
• Mandarin Fluency.

Chewy is seeking a Category Management Specialist to join our team in Boston, MA. This role requires business-level fluency in Mandarin, as the Specialist will regularly communicate with Mandarin-speaking vendors and partners.

In this role, you will support specific product categories by managing vendor ticket resolution, setting up promotions, onboarding new vendors and SKUs, and supporting assortment expansion. As a key point of contact for vendors, you will play a critical role in delivering high-quality, thoughtful service that strengthens vendor relationships and enhances the overall customer experience—ultimately contributing to the Chewy brand.

The ideal candidate is highly organized, detail-oriented, and able to execute priorities in alignment with service level agreements (SLAs). You should be comfortable handling routine operational tasks while supporting broader category strategies and navigating complex vendor interactions. Success in this role requires strong communication skills, adaptability, and a customer-first mindset.

What You’ll Do

• Serve as a primary point of contact for vendors, communicating regularly in both English and Mandarin

• Manage and resolve vendor tickets in accordance with SLAs

• Execute promotional setups based on Category Manager direction

• Support onboarding of new vendors and SKUs; troubleshoot issues and escalate when needed

• Collaborate cross-functionally with Supply Chain, Private Label, Finance, Catalog, and Promotions teams

What You’ll Need

• Business-level fluency in Mandarin (required)

• Bachelor’s degree (BS/BA)

• 1+ years of experience in e Commerce, buying, account management, product management, category management, operations, analytics, finance, or marketing

• Strong analytical and problem-solving skills (Excel required; SQL is a plus)

• Excellent verbal and written communication skills

• Highly organized with strong attention to detail and time management skills

• Self-starter with a bias for action and a solution-oriented, customer-first mindset

The hourly range for this role is $27.40 - $41.10.-
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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