Payment Specialist - APM

Company Description

We’re Checkout.com - you might not know our name, but we’re behind many of the digital experiences people use every day.

When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, Tik Tok, Sony, or e Bay, there’s a good chance our technology powers the payment behind the scenes.

At Checkout.com, we’re building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally. Our platform helps the world’s most ambitious businesses deliver seamless digital experiences at scale.

We’re also building a company designed for people who want to do career-defining work. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech and we’re just getting started.

Local and alternative payment methods (APMs) play a crucial role in helping businesses around the world reach customers in ways that are tailored to each of hundreds of different markets. This value comes with immense complexity as each payment method is intricate and dynamic. The payment specialist will play a key role in the end to end delivery for technical projects to launch new payment methods, as well as in maintaining ongoing quality and merchant experience.

For new payment methods, the Payment Specialist will work with APM partners and a range of cross-functional teams including engineering, accounting and treasury to lay out testing plans, complete provider technical certification, set up and troubleshoot settlement reconciliations (understanding the technical data flow across systems and reports), analysing and implementing ways to reduce reconciliation breaks. For existing payment methods, whether it's a feature based on commercial request or driven by payment methods, the Payment Specialist will be responsible for gathering the required information and presenting it to the product team with a clear description of the implementation and interpretation of the APM rules and their recommendations.

Payment Specialists will also be responsible for disseminating payments knowledge throughout the organization making sure that merchant facing teams have the required information to be able to answer merchant queries. This will also require them to support internal operations teams in maintaining and troubleshooting a range of operations such as merchant onboarding, settlements and reconciliation, working both cross-functionally within Checkout.com and externally with APM providers to identify root causes of issues and drive solutions to delivery.

What we’re looking for

• 3+ years of hands-on Business Analyst or other relevant roles' experience in financial services and/or in payments processing working closely with engineering teams.

• Excellent analytical and problem-solving skills, with motivation to find end-to-end solutions.

• Ability to work cross-functionally and with remote teams.

• Excellent attention to detail and ability to work with complex datasets.

• Ability to meet tight deadlines in an evolving environment, with multiple projects and competing priorities.

• Willingness to take new initiative and continuously learn.

• Experience with technical tools is highly valuable (e.g. using APIs, Postman, Data Dog)

• Experience with analysis & BI tools is a plus (Excel, Looker, SQL is a nice to have).

• Bachelor’s degree or equivalent.

• Fluency in English, and superb communication skills at all levels.

• Knowledge of Payments is a must.

Additional Information Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life atCheckout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram