Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

As we continue to scale our business and strengthen our presence across the Americas, we are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans.

With this, we are on the lookout for Analysts to join our global Operations and Compliance team.

If you are a curious, detail-oriented professional with a passion for uncovering the why behind the data, this is your chance to sharpen your expertise in a high-growth environment. Whether you are a seasoned investigator or a rising talent looking to pivot into the world of global risk, we want to hear from you.

What our Analysts do, across our Operations and Compliance:

• Customer Onboarding & Due Diligence (KYC/KYB):

This is a risk-focused role centered on performing customer due diligence and enhanced due diligence on prospective customers to ensure regulatory compliance with standards. You will be responsible for managing a high volume of cases, screening customers against sanctions and adverse media lists, and identifying potential merchant fraud or credit risks, and making balanced risk recommendations to internal stakeholders.

• Risk Monitoring: This role is responsible for reviewing alerts generated by our in-house monitoring tools, performing analyses, liaising with internal/external stakeholders with the results of your findings and documenting the results of your investigation on our case management tool. Through the reviews, you may identify and should be on the lookout for potentially fraudulent merchants and genuine merchants being victims of fraud and look for ways to mitigate risk in either scenario.

• Sanctions & Screening:

Your primary responsibility is to conduct real-time screening of merchant transactions to mitigate global sanctions risk while performing client screening against adverse media, PEP, and sanctions databases. This role requires a blend of analytical rigor and speed, utilizing a risk-based approach to ensure high-risk alerts are promptly escalated to the Second Line of Defense with detailed investigation reports and supporting documentation.

• Merchant Care:

You will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services. The role requires excellent communication skills, a strong understanding of payments, and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues, guide merchants through solutions, and escalate cases when necessary, all while maintaining a high level of customer satisfaction.

• Merchant Configuration: This is a technical role centered on architecting complex merchant configurations and overseeing high-touch technical support to ensure seamless platform integration and operational stability. You will be responsible for managing team capacity, optimizing onboarding workflows through automation and smart defaults, and acting as the final escalation point for technical troubleshooting and system-wide configuration changes.

• Process Evolution:

Since we are building a new team, you’ll have a direct hand in refining our playbooks, suggesting new tools, and helping us "work smarter."

Who You Are:

• The Investigator:

You have a natural curiosity and won’t stop until you’ve connected the dots.

• The Local Pioneer:

You are thrilled to be part of our initial Mexico City cohort and want to help shape the culture of this new office.

• Effective Communicator:

You can take complex findings and boil them down into clear, actionable reports (in both Spanish and English).

Required Skills & Experience:

• Experience:

3 years of experience in AML, KYC, Fraud, Risk Management, or a related analytical field.

• Analytical Mindset:

Proficiency in navigating complex data sets and using research tools to validate information.

• Adaptability:

A start-up mentality - you’re comfortable with ambiguity and excited by a fast-paced, evolving environment.

• Language:

Fluency in Spanish and English is essential for collaborating with our global teams.

Why Join Us in CDMX?

• Skill Acceleration:

We provide deep-dive training across the entire risk lifecycle, giving you a broader toolkit than a traditional corporate role.

• Global Impact:

Your work directly impacts our ability to scale safely into new markets.

Founding Member Status:

Be part of the original team that defines our presence in Mexico.

Additional Information Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life atCheckout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram