Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Checkout.com is looking for an independent, analytical, and hands-on Senior Process Architect to drive process improvement and efficiency across the People team. This is an outstanding opportunity for an expert practitioner to dive deep into complex HR problems and workflows and reimagine them for scale.

You will be the bridge between data, people, and systems, taking existing processes, unwinding them, and rebuilding them to be frictionless and robust. If you excel at self-motivation and want to see the tangible results of your designs, this role is for you.

Mission: To design and optimize the end-to-end HR processes that drive operational excellence. You are responsible for simplifying how work gets done and building the automated logic that allows our systems to handle those tasks without manual intervention. You solve the People team's toughest operational challenges at scale. You aren't just a designer; you are a problem-solver who turns complexity into simple, scalable, and automated systems that unlock efficiency for the entire organisation.

Role Scope:

You will lead high-impact initiatives to shape our global HR operations. Your goal is to eliminate administrative overhead by identifying inefficiencies through data and engineering elegant, scalable solutions. You will tackle complex, unstructured areas of HR and build the process infrastructure required to scale, and ultimately automate, them effectively. As the lead architect, you ensure our processes are human-centric, efficient, and optimized for AI and automation.

How you’ll make an impact:

• Problem Solving at Scale:

Taking a hyper-logical approach to break down massive, complex HR problems into small, achievable, and automated tasks.

• Process Excellence & Design:

Simplify complex HR procedures and develop and deploy standardised processes and automated solutions. You identify bottlenecks and remove unnecessary steps before any technology is applied.

• Scalable Process Engineering:

Design processes that scale to 10,000+ employees without increasing headcount. Create comprehensive, step-by-step process documentation, flowcharts, and standard operating procedures (SOPs) that serve as the single source of truth for global teams.

• Customer First Impact & Communication:

Maintain a "Customer First" mindset to ensure HR tools are seamless for employees, reducing manual burden. You must bridge the gap between technical complexity and business reality, providing clear, high-impact presentations to global stakeholders.

• AI and automation first:

Identify and implement AI-driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy. You design the step-by-step logic for high-volume transactions (like leave requests or contract changes) so they happen automatically.

• Data-Driven Decision Making:

Use strong analytical skills to dig into performance KPIs, identifying the root causes of delays or errors in areas like Accounts Payable, Reconciliation, or Procurement.

• Innovation:

Leveraging AI and the latest technologies to revolutionise process documentation and associated tooling.`

• System Connectivity:

Linking different HR software (like Workday, Slack, Jira, ATS) so they share information automatically, and defining exactly when an automated system should stop and pass a complex case to a human expert.

What we’re looking for

• 3+ years of experience in Process Excellence, Business Transformation, HR Transformation or Operations

• Strong understanding of HR and/or corporate services, processes and functions (desired, not essential)

• Natural curiosity and a "doer" mentality - you enjoy getting into the weeds of a problem and fixing it. You have successfully executed and maintained multiple projects in a deadline-driven and ambiguous environment.

• Expertise in process mapping tools (Visio, Lucidchart, Fig Jam) and methodologies (Lean Six Sigma Black/Green Belt preferred).

• Proven ability to look at the "big picture" and design an operating model that supports hyper-growth.

• A deep understanding of how to use AI and automation tools to streamline process efficiency and quality.

• Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders.

• Experience working in a fast-paced, ambiguous environment where you have successfully built structures from scratch.

Additional Information Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life atCheckout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram