Analyst I, Fraud & Disputes Monitoring

Company Description

We’re Checkout.com - you might not know our name, but we’re behind many of the digital experiences people use every day.

When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, Tik Tok, Sony, or e Bay, there’s a good chance our technology powers the payment behind the scenes.

At Checkout.com, we’re building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally. Our platform helps the world’s most ambitious businesses deliver seamless digital experiences at scale.

We’re also building a company designed for people who want to do career-defining work. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech and we’re just getting started.

An Analyst I within the Risk Monitoring Team is responsible to execute the day to day operations based on the relevant policies and processes, specifically to fraud & dispute cases, to support the risk assessment and monitoring of our global e-commerce merchants’ portfolio. In this role, you will be responsible for reviewing alerts generated by our in-house monitoring tools, performing analyses, liaising with internal/external stakeholders with the results of your findings and documenting the results of your investigation on our case management tool. Through the reviews you may identify and should be on the lookout for potentially fraudulent merchants and genuine merchants being victims of fraud and seek to mitigate risks in both scenarios.

What your responsibilities will be:

• Demonstrate a proficient understanding of acquiring risks and maintain an in-depth working knowledge of card schemes’ rules.

• Perform background checks on merchants, leveraging internal tools and external resources to assess merchants’ businesses.

• Identify risky business practices by merchants and present appropriate mitigations while using a risk-based approach.

• Create and communicate reports to relevant stakeholders on any risk concerns regarding merchants.

• Conduct analysis and investigation on any merchant’s suspected fraudulent transactions by using multiple resources.

• Suggest innovative ideas / feedback to enhance the process and infrastructure, striving for continuous improvement in acquiring risk monitoring operations.

Qualifications

• Bachelor’s degree, preferably in Risk / Management / Finance / Business / Mathematics / Economics or equivalent with a minimum of 1 year of experience in similar roles.

• Focused on structured processes, consistently striving for streamlined approach to drive efficiency in acquiring risk monitoring operations.

• Skilled at working collaboratively and effectively communicating, positively influencing team members across various departments.

• Capable of adjusting to rapid-paced and agile settings, prepared to operate within demanding timelines and schedules.

• Proficient in English (additional fluency in French is a plus).

• Knowledge / experience in the payment processing industry, financial services, or e-commerce is beneficial.

• Demonstrates acute attention to detail.

Additional Information Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life atCheckout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram