Coordinator, Disputes Resolution

Company Description

We’re Checkout.com - you might not know our name, but we’re behind many of the digital experiences people use every day.

When you book a holiday, order food, renew a subscription or check out online with brands like Spotify, Klarna, Uber Eats, Tik Tok, Sony, or e Bay, there’s a good chance our technology powers the payment behind the scenes.

At Checkout.com, we’re building where the world checks out - enabling over ten billion transactions every year for more than one billion shoppers globally. Our platform helps the world’s most ambitious businesses deliver seamless digital experiences at scale.

We’re also building a company designed for people who want to do career-defining work. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and a focus on impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech and we’re just getting started.

As a Coordinator within the Disputes Resolution Team, you will gain foundational, hands-on experience in handling and resolving chargebacks (disputes). You will work closely with our seasoned team to support merchants, analyze chargeback data, and contribute to improving our chargeback handling processes. This entry-level position offers an exceptional opportunity to learn the intricacies of the payment industry and develop crucial skills in a dynamic and inclusive setting.

What your responsibilities will be

• Actively learn fundamental chargeback handling procedures, card scheme rules, and internal processes under the guidance of senior team members.

• Assist in processing dispute cases according to established guidelines and card scheme rules.

• Communicate with internal team members on case statuses and escalate complex issues to Senior Analysts or management as per internal guidelines.

• Assist in compiling data for basic reports or tracking as requested by the team.

• Help strengthen customer service by providing support to improve merchant experience and dispute resolution efficiency.

• Contribute to the team's overall efficiency by diligently performing assigned tasks and identifying opportunities for improvements in workflows.

Additional Information Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life atCheckout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram