Pay range:

USD $85,500.00 - $174,800.00 / Year

Your opportunity

At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities.

Our Production Support team is central to maintaining resilient systems, where we come together as talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment.

Key Responsibilities:

• Bachelor's degree in computer science or related field, with 5+ year of Cybersecurity Experience.
• Provide production support for the IAM team, focusing on troubleshooting connector issues, monitoring and resolving data problems, and debugging approval requests.
• Work with IAM products such as OIM, IIQ, and PING.
• Create and execute queries in Oracle DB.
• Act as a liaison between onsite and offshore teams.
• Document SOPs and provide knowledge transfer (KT)
• Administer IAM systems daily and resolve related issues.
• Review policies, standards, guidelines, and procedures.
• Participate in on-call rotation and support SOX/PCI audit activities.
• Serve as the primary point of contact for identity provisioning and single sign-on issues.
• Support internal partners with standard control operations and process improvements, identifying risks for escalation.
• Collaborate with peer groups to achieve organizational objectives. Ensure technical document delivery and hands-on technical support.
• Strong analytical skills and attention to detail.
• Ability to quickly learn new technologies and proactively identify solutions.

What you have

Required Qualifications:

• Innovates solutions that strengthen incident response and mitigate outcomes

• Adapts security frameworks to meet physical, procedural, technical, and regulatory demands

• Optimizes audit frameworks to enhance risk identification and business impact

• Develops security solutions that meet business requirements

• Bachelor's degree in computer science or related field, with 5+ year of Cybersecurity Experience.

• Experience with IAM products such as OIM, IIQ, and PING.

• 1 year+ of Schwab technology domain experience gained as a current or recent contractor or employee

Preferred Qualifications:

• Applies analytical thinking to abstract factors, guides outcomes, and sets priorities
• Consistently maintains clear, open communication to enhance collaboration with others
• Builds strong partnerships by engaging stakeholders and aligning shared goals
• Leverages industry expertise to guide strategy and guide team members in industry and marketplace dynamics
• Makes decisions to resolve to complex, ambiguous situations
• Drives growth by sharing expertise and encouraging knowledge, skill, and ability development
• Synthesizes stakeholder input for informed well-informed decisions
• Encourages independent problem-solving and decision-making
• Anticipates reactions from individuals and groups in situations and plans accordingly
• Seeks new methods or technologies to enhance work outcomes
• Influences improvements in efficiency and effectiveness within a function
• Collaborates in adopting organizational changes to ensure alignment and success
• Adapts oral communication to engage diverse stakeholders and inspire action
• Earns trust through ethical decisions and deep subject matter knowledge
• Uses storytelling, data, and emotion to persuade diverse audiences
• Leads activities, implements goal-setting strategies, and resolves a wide range of issues
• Analyzes trends and recommends strategies to sustain the firm's competitive advantage
• Applies quality standards effectively, ensuring excellence and inspiring precision
• Produces high-quality written materials tailored to different stakeholders
• Bachelor's degree in computer science or related field, with 5+ year of Cybersecurity Experience.
• Experience with IAM products such as OIM, IIQ, and PING

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance