Job Mission:

• As a High-end Ambassador with the ability to transmit the passion and values of the Maison, He or she creates a unique client experience before, during, and after a sale, both inside and outside the boutique.

• The Korean high-end business retail professional (HEB retail professional) is responsible for conveying and representing the Brand; developing an adapted local recruitment program, in close collaboration with retail teams (Fashion & Watches Fine Jewelry) and in partnership with the relevant departments. He or she contributes to the ultimate high-end experience and the development of relationships with high-potential clients through high-end events and coaching of the retail team. He or she is also able to provide feedback to the brand at the appropriate level of client intelligence through his/ her experience.

Key Responsibilities:

Maximize the High-end Business Opportunity

• Perfectly support and organize exclusive high-end presentations and client profiling.

• Analyze KPIs specific to the High-End segment and proactively implement strategies to enhance client engagement and drive sales growth.

• Oversee and support high-end To-be-Invoiced(TBIs) generated through local events and trips, identifying solutions to ensure timely and accurate invoicing.

• Collect and synthesize insights on competitors, market trends, and client feedback related to Chanel’s High-end offerings through boutique interactions.

Ultimate High-End Client experience

• Support and enhance High-end experience and engagement touchpoints with high-end targets on bespoke offerings, presentation, and international and regional event experience to high-end clients.

• Arrange schedules for boutique meetings to plan sales strategies for high-end trips and attend these meetings to take the meeting minutes.

• Monitor and assist clients from the High Jewelry Discovery Moment(HJDM) through to the local high jewelry events, as our goal is to invite 50% of clients from the HJDM to the high jewelry local events. If coordination with other departments or boutiques is needed, respond appropriately to each situation.

• Contribute to the recruitment and engagement strategy for high-potential clients by leveraging boutique insights and market trends.

• Organize HJDM schedule and logistics, ensuring thorough internal and external preparation. Communicate event timelines and boutique-specific slots via email and gather post-event feedback to continuously improve execution.

• Leverage high-end business opportunities to foster a collaborative environment that supports the development of fashion clients and strengthens cross-category synergies.

High-end Community Animation

• Work to expand and guide the HE community by raising competence in client experience, building relationships, and offering cultural and lifestyle content.

• Organize the annual high-end kick-off meeting by confirming the agenda, booking the venue, and informing all participants in advance. Collaborate with relevant department if necessary.

• Hold a staff engagement session one month before the high jewelry local event to strengthen confidence and improve client profiling skills.

• Help boutiques develop strong VIC relationships by guiding client profiling and recommending tailored approaches.

• Share regular client feedback on HEB categories with the retail and merchandising management teams.

Role Specifications:

Academic / Professional Qualifications:

• University graduate

Work Experience:

• 8+ years working experience in CRM/Retail/ Learning and development, and either the luxury field or other high-end industry

• Experience in luxury retail/client-centric role is preferred.

• Previous experience in merchandising of luxury goods and the service-related industry is preferred.

Required Competencies

• Ability to be proactive and reactive

• Capable of understanding the brand DNA. Personal affinity with brand and products

• Strong business analytics skills with the ability to generate actionable insights and develop strategic plans.

• Result-oriented, with constant innovation and work dynamics

• Self-motivated and independent

• Experience in an international or multicultural, diverse environment would be a plus

Key Interactions / Stakeholders:

Internal

• WFJ Division local and regional. Strong collaboration with the SSG Heritage boutique

• Close relationships with other divisions/departments/ expertise.

External

• External institution/ academy/ experts

• Agencies for training/ experience/ engagement programs