Retail Learning & Development Partner

Job Mission:
(covers both FSN & WFJ topics in Fashion BTQ)

• Coach FAs on adaptability and flexibility: coach FAs on customizing their behavior according to clients’ personalities, engage and motivate FAs through on the floor coaching.

• Customize, deliver and follow up on training: Tailor learning content based on FA’s needs, deliver training using blended learning approach, monitor FA’s progress.

• Support People Development: Collaborate with HR, Retail Managers, HOB / DHOB in people development (e.g. career path, C&B).

• Enable FAs to become front face of CHANEL: Engage and develop retail employees to transmit brand values, inspire them to build emotional connection with our clients.

• Customize, deliver, and follow up on Learning Path for Retail Team

• Guiding principle: To become FA’s trusted “go-to” advisor in Learning and Development, empower FAs to raise their concerns in a structured and logical manner.

• Coach FAs (Fashion Advisors) on adaptability and flexibility (in-floor coaching) - Guiding principle: To enable FAs (as the face of CHANEL) to build emotional connection with clients by customizing their behaviors for different client personalities.

• Support People Development

• Guiding principle: To bring the best out the FAs by raising the awareness of the importance of FA’s role and developing their careers.

• Onboarding Planning for New Hires, collaboration with experts, measuring Effectiveness and Feedback on People and Client Intelligence.