Location: CHANEL Flagship Boutique (Yorkville, Toronto)

Reports to: Operations Manager

Contract: Full-time and permanent

Your Role @ CHANEL

At CHANEL, our Seamstresses are artisans of craftsmanship, delivering meticulous attention to detail to ensure our clients enjoy an impeccable and personalized experience. As a Seamstress, you will provide premium alteration services, maintain the highest standards of quality, and contribute to the seamless operations of the Flagship Boutique. You will play a key role in enhancing client satisfaction and fostering brand loyalty through superior craftsmanship and attentive service.

What impact you can create at CHANEL

Tailoring Excellence

• Execute premium tailoring and alteration services, ensuring garments meet CHANEL's Global standards, while meeting alteration deadlines.
• Learn each collection to understand the Studio's statements, recommend alteration methods accordingly, and stay up-to-date on evolvements of guidelines over time.
• Meticulously assess each garment to identify necessary adjustments, ensuring every piece is tailored to perfection.
• Conduct fittings with precision, providing expert guidance to clients while respecting their preferences and needs.
• Perform thorough quality checks on finished alterations, guaranteeing cleanliness, precision, and overall craftsmanship.
• Consistently share collection alteration information on garments with Boutique staff.

Client Relationships

• Build strong and lasting relationships with clients, ensuring their tailoring needs are met with professionalism and care.
• Offer expert advice on garment care, maintenance, and after-sales services to enhance the longevity of each piece.
• Collaborate with the boutique team to deliver a seamless and luxurious client journey.

Operational Efficiency

• Maintain a clean, organized, and fully equipped Tailor Shop to support efficient operations and when required, inform your manager of the shop’s needs regarding tools, materials and supplies
• Assist in stock quality control, repairing or adjusting items as necessary to uphold CHANEL’s standards.
• Ensure timely and accurate record-keeping for all tailoring activities using Chanel after-sales platforms/tools and communicate effectively with the boutique team.

Although comprehensive, the job description is not exhaustive, and additional duties may be added according to the needs of the business.

What you will bring to the role

• Tailoring Expertise: 3-5 years of professional tailoring experience, preferably in luxury fashion.
• Client Service Excellence: A passion for creating exceptional client experiences and providing expert advice.
• Strong Organizational Skills: The ability to manage multiple tasks in a dynamic and fast-paced retail environment.
• Attention to Detail: A meticulous eye for precision and quality in every stitch.
• Communication Skills: Excellent verbal communication and interpersonal skills to engage with clients and collaborate with team members.
• Flexibility: Availability to work retail hours, including weekends, and adaptability to the demands of a luxury retail environment.
• Open mindset: be open to learning new skills and information.
• Awareness: Thorough knowledge of fabrics and garment construction.

You are energized by

• Perfecting the art of tailoring and contributing to the creation of timeless, bespoke pieces.
• Building meaningful relationships with clients and enhancing their confidence through exceptional craftsmanship.
• Thriving in a team environment that celebrates creativity, precision, and excellence.
• Representing a world-renowned luxury brand and contributing to its legacy.

What you will gain from this experience

• An opportunity to refine and showcase your tailoring expertise within a globally recognized luxury brand.
• The chance to contribute to the impeccable standards and timeless elegance that define CHANEL.
• A collaborative and inclusive work environment where your craft is valued and celebrated.
• Ongoing opportunities for personal and professional development in the luxury fashion industry.
• Competitive Base Salary: $71,000CAD per year + bonus

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.