Client Insights & Intelligence Manager, Fashion Hong Kong Macau

At CHANEL, we believe in creating meaningful client relationships and placing people at the heart of everything we do. As Client Intelligence & Insights Manager, you will transform client data into actionable insights that elevate personalized experiences across Hong Kong & Macau.

This role blends analytics, storytelling, and business acumen - connecting global strategy with local market realities. You will empower boutique teams with data-driven insights, enabling them to create exceptional client moments while strengthening client engagement and loyalty.

Impact You Can Create:

• Elevate Client Understanding: Analyze CRM data, client journeys, and campaign performance to uncover insights that enhance personalization and clienteling strategies.
• Activate Data into Business Value: Translate complex data into clear, actionable recommendations and intuitive dashboards that guide boutique decision-making.
• Enable Data-Driven Culture: Coach boutique and office teams to leverage insights, fostering a balance between operational excellence and creativity.
• Drive Innovation in Client Intelligence: Develop segmentation, predictive models, and personalized journeys across clienteling and digital platforms.
• Strengthen Collaboration: Partner with regional and local stakeholders to ensure alignment of data strategies and consistency in execution.
• Ensure Trust & Compliance: Embed data privacy and security principles across all initiatives in line with Hong Kong and Macau regulations.

You Are Energized By

• Transforming data into meaningful stories and impactful client experiences
• Bridging analytics and creativity to inspire business action
• Working closely with boutique teams to bring insights to life
• Leading workshops, collaboration, and cross-functional dialogue
• Navigating complexity and connecting multiple data sources to uncover opportunities
• Driving innovation in a fast-paced, evolving luxury retail environment

What you will bring:

• 5–8 years of experience in client intelligence, CRM, or analytics, ideally within luxury retail or a data-driven environment, with a strong understanding of clienteling and client experience
• Strong command of CRM and analytics tools (e.g. Salesforce, SQL, Databricks, Power BI), with the ability to translate business needs into relevant and impactful data solutions
• Ability to transform complex data into clear, compelling insights and narratives that support decision-making and drive action
• Proven ability to collaborate and influence across teams, engaging stakeholders and empowering boutique teams to adopt data-driven practices
• A curious, agile and detail-oriented mindset, with a passion for luxury and a strong appreciation of Hong Kong & Macau client dynamics

CHANEL is committed to nurturing your personal growth and fostering an inclusive culture that values your unique perspective and potential. Join us to co-create extraordinary client moments and define the future of luxury in Hong Kong and Macau.