CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Deputy Boutique Manager acts as a strategic partner to the Retail Director.

With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.

Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual’s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.

Your main responsibilities are:

Manage a team of Sales Advisors:

• Ensures the teams proper understanding and deployment of the House's strategy.

• Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team

• Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.

• Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.

• Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.

Strategic partner to Retail Director

• Acting as a strategic leader on key projects and strategy implementation

• Acting as key decision maker and significant contributor to projects

• Taking ownership of key strategic projects

• Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information

• Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand

• Prioritizes long term vision over short term gains

• Uses Chanel Brand Image as a filter in decision making

Driving the business and ensure the ultimate client experience

• Ensure excellency in terms of client experience and services, working closely with Retail Director, L&D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.

• through coaching, feedback, and support.

• Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories

• Analyze KPI’s, possess a 360 view of business activity and implement business strategies accordingly

You will bring:

• Natural leadership and strong managerial skills

• Strategic mindset

• Ability to unite and with excellent interpersonal skills

• Results oriented mindset and strong business analytical skills

• Curiosity and innovation

• Intercultural openness

• Emotional and situational intelligence

• Ability to step back and take a global 360 view before taking a decision

• Sensitivity to the WFJ environment and its products

You are energised by:

• High End Jewelry and Watches

• Entrepreneurial spirit, strategic mindset

Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.​