Regional Process Lead Supply

• Fragance & Beauty Operations Europe CHANEL

Permanent position starting as soon as possible

ABOUT THE CONTEXT

The Regional Fragrance & Beauty Forecast team combines deep knowledge of product, business and local markets - operating at the croassroad of marketing, finance, commercial and supply chain teams - ensuring the right expression of demand and to maximize the service level for Europe F&B. This expertise is essential to secure production volumes, guarantee stock availability, protecting brand image and business potential.

The D365 “HERO” Program is a multi-year global transformation in Finance & Operations, implementing Microsoft Dynamics 365 across all regions. HERO’s ambition is to harmonize multiple regional ERPs worldwide while respecting divisional operating models and métier specificities.

In Europe, HERO includes the creation of a new Order-to-Cash (O2C) team, designed to simplify operations, improve efficiency, and ensure business continuity in a context of major transformation.

As part of this journey, you will join the F&B Europe Operations team – O2C team and report to RPO O2C. As Regional Process Lead Supply, you will be a key actor in shaping and securing the transformation of the O2C process, ensuring its performance and its alignment with HERO and other large-scale European supply transformation initiatives.

YOUR ROLE

• Lead the design, deployment, and optimization of O2C Supply processes within the HERO Program.

• Act as guarantor of end-to-end supply process performance, embedding both CHANEL’s strategic ambitions and market best practices.

• Pilot a transversal team of functional experts in different business teams supported by external consultants.

• Ensure alignment across Finance, Sales O2C, R2R, IT, Procurement, and Supply stakeholders – at division, global and local levels.

• Anticipate and escalate risks to the RPO, securing alignment with the domain’s strategic roadmap.

• Promote and safeguard local business specificities within global governance.

Your natural leadership is expressed through your ability to foster collaboration, create trust among diverse stakeholders, and contribute with clarity and commitment. Your service orientation ensures that solutions remain reliable, pragmatic, and business-oriented, always balancing operational and strategic considerations.

WHAT IMPACT YOU CAN CREATE AT CHANEL

• Contribute to one of the Group’s most ambitious transformation programs with direct impact on Europe’s operational model.

• Act as a bridge between business and IT, enabling a shared vision of enterprise-wide processes.

• Drive simplification, efficiency, and continuity in O2C Supply operations during a period of significant organizational change.

• Influence and align stakeholders across divisions and geographies, securing coherence between global standards and local realities.

• Strengthen adoption of new ways of working through constructive participation in governance and change initiatives.

WHAT YOU WILL BRING

• 10+ years of experience in supply chain, operations, or transformation leadership within complex international environments.

• Proven track record in large-scale ERP transformation programs (preferably D365).

• Strong expertise in O2C and end-to-end supply processes.

• Excellent collaboration and stakeholder engagement skills, with the capacity to influence constructively.

• Experience in transversal leadership, governance, and managing external consultant across deployment

• Ability to simplify complex challenges into clear, actionable solutions.

YOU ARE ENERGISED BY

• Driving major organizational transformations with tangible, lasting impact.

• Leading innovative, high-stakes projects in an international context.

• Collaborating with multicultural and multidisciplinary teams across functions and geographies with ability to travel.

• Inspiring and mobilizing stakeholders around a shared vision.

• Supporting CHANEL’s ambition for operational excellence and supply transformation.

WHAT CHANEL CAN OFFER YOU

At CHANEL, we are dedicated to fostering an inclusive culture that promotes personal growth and development while contributing to collective performance. We strongly believe that the uniqueness of each individual enhances the diversity, complementarity, and efficiency of our teams.

We highly encourage you to apply, as we greatly value the experience and potential you could bring to the CHANEL Maison.