WFJ Senior L&D Professional

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Job Mission:
The Senior WFJ Learning & Development Professional plays a critical role in enhancing the performance and expertise of retail teams across the Watches, Fine Jewelry (WFJ) categories. By designing and delivering engaging, locally relevant training programs, this role ensures elevated product knowledge, refined client experience skills, and the successful adoption of blended learning solutions—including digital tools. Acting as a key liaison between central training teams and boutique operations, the Senior L&D Professional also manages training execution, gathers data-driven feedback, and contributes to strategic learning goals with a focus on long-term impact and operational excellence.

Key Responsibilities:

Learning Needs Analysis & Planning

• Partner with boutique leadership and WFJ office teams to assess training needs based on performance data, employee feedback, and business objectives.
• Translate insights into actionable learning priorities aligned with both global strategies and local needs.

Training Design & Delivery

• Contribute to the development and deployment of blended learning solutions (classroom, digital, on-the-job) tailored to diverse retail audiences.
• Localize and adapt global or regional training content to align with cultural, operational, and client-facing realities.
• Prepare and deliver impactful, brand-aligned training sessions that foster product expertise, storytelling, and client engagement excellence.

Digital Learning & Adoption

• Create on-demand digital learning content in response to evolving business priorities.
• Oversee the rollout, tracking, and optimization of digital self-learning tools and platforms.
• Foster a culture of continuous learning by encouraging retail employees to engage with digital content and apply learnings in daily client interactions.

Measurement & Feedback

• Gather and analyze training feedback and performance metrics to assess effectiveness and identify areas for improvement.
• Provide insights and recommendations to Global and regional L&D teams for ongoing optimization of training programs.

Collaboration & Cross-Functional Engagement

• Act as a bridge between central training teams and boutique operations, ensuring seamless execution of learning initiatives.
• Collaborate closely with Fashion L&D counterparts to share best practices and drive cross-category synergies.
• Serve as a primary point of contact for all WFJ-related training inquiries from boutique teams, offering guidance and support as needed.

Events & Training Support

• Support key WFJ and HJ events by delivering on-site training that ensures retail readiness in product knowledge, storytelling, and selling points.
• Provide logistical and administrative support for internal or client-facing events, as assigned.

Team Contribution & Development

• Participate actively in WFJ L&D team meetings, contributing ideas to strengthen the learning ecosystem and enhance the employee experience.
• Stay informed about learning trends, technologies, and retail best practices to bring innovation and relevance to training efforts.

Academic / Professional Qualifications

• Bachelor’s degree

Work Experience

• More than 7 years of experience in Watches & Fine Jewelry, Fashion industry
• Minimum 3-5 years in Learning & Development, Retail Training, or a similar client-facing education role

Required Competencies

• Training Delivery: proven experience in facilitating engaging and effective training sessions
• Communication Skills: strong verbal and written communication, able to connect with diverse audiences
• Collaboration: team-oriented mindset with the ability to work closely with cross-functional and frontline partners
• Client Service Orientation: passion for delivering exceptional client experiences through training
• Analytical Thinking: able to interpret feedback and data to improve training effectiveness
• Adaptability & Resilience: comfortable working in dynamic environments and managing multiple priorities
• Digital Literacy: proficient in MS Office and familiar with digital learning tools or platforms
• Curiosity & Growth Mindset: eager to learn, improve, and contribute to team development
• English Proficiency: comfortable with written and spoken English; fluency is preferred to support training content localization and collaboration across teams

Key Interaction / Stakeholders

Internal

• Retail, Merchandising, Marketing teams
• Local/Regional Fashion and WFJ Learning & Development team
• HR Business Partner
• IT, Finance stakeholders

External

• Training vendors and consultants
• Hotels
• Luxury Markets