Key Responsibilities

• Sales/Soft skills Training

• Work closely with L&D team and other departments within FBP division to identify sales
  training needs

• Ensure provide high quality training and deliver the effectiveness of training programs
  through well plan training preparation, quality of delivery, evaluation and follow-up.

• Review and ensure sales / Soft skills training programs are delivered according to Chanel image
  standard and Regional guidelines.

• Provide necessary feedback report and follow up action plans to update regional and
  local team.

• Coaching and Retail people development

• Work closely with RLDP to make contributions to salesforce productivity, retail people
  development and ensure quality of service at POS/BTQ.

• Provide field coaching to counter managers regularly to ensure upskill of retail leaders at

• POS/BTQ.

• Ensure provide high quality of retail people development and local retail leadership
  programs

• Assist L&D manager in learning and development organization related projects

• Provide support to L&D manager to upskills team members and build new capability for L&D organization