Fashion Advisor

Location: CHANEL Heathrow Terminal 5

Contract: Permanent, Full-time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL:

The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.

WHAT IMPACT YOU CAN CREATE@CHANEL:

• Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand.

• Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles

• Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail

• Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.

WHAT YOU WILL BRING TO THE ROLE:

• Ability to build authentic, lasting relationships through empathy and personalised service

• Strong awareness of trends and deep appreciation for Chanel’s heritage and style.

• Confident, elegant storytelling and interpersonal skills to engage clients meaningfully.

• Collaborative attitude to foster a positive, high-performing boutique environment.

• Organized, efficient, and committed to delivering excellence in every task.

YOU ARE ENERGISED BY:

• A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences

• Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends

• Being part of a creative and innovative environment where teamwork is valued and encouraged

WHAT YOU WILL GAIN FROM THIS EXPERIENCE:

• Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry.

• Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively.

• Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process.

• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women

BENEFITS AT CHANEL:

• Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more.

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines

• Platforms: Multiple Platforms to support across Wellbeing

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

 Benefits are eligibility dependant and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.