Your role @ Chanel

At the crossroads of data management and customer experience, Pioneer is a global digital transition project offering a more detailed understanding of customers in all our own stores worldwide. The project also strengthens the security and excellence of our customer data while making it easier for our international store advisors to use.

Our Project Coordinator Intern will assess the impact of new initiatives and monitor parallel progress across all Regions and Divisions on Pioneer Business streams.

The impact you can create at Chane l

As project coordinator, you will serve as the support of traversal roadmap project manager. This role ensures that continuity of handling evolution requests related to the client data programme in a timely manner.

Key Responsibilities include:

• Coordinate, Monitor and Follow Up Evolution Requests:

• Coordinate and support functional assessment with relevant stakeholders (requesters, PMO teams, IT teams, legal teams…)

• Follow up and update status in Jira (Project Management Tool)

• Support requester in defining the requirement from Business and functional perspective

• Request Prioritisation:

Facilitate request prioritisation review process

• Stakeholder Communication:

Inform relevant teams of updates, new requirements, and process changes.

• Process Optimisation :

Identify areas for improvement in traversal evolution processes, templates and guidelines

• Other ad-hoc support such as preparing high level programme status and resources update, define and support programme transition from Build to Business-As-Usual Mode

You are energized by

• Being part of a dynamic, global, multicultural environment.

• Helping bring structure, organisation and clarity to complex topics.

• Challenging yourself to continuously learn and improve through hands-on experience.

• Taking a curious, detail-oriented approach to understanding and documenting complex processes.

• Engaging in problem-solving independently and as part of a collaborative team.

• Communicating and working effectively with colleagues from diverse backgrounds.

• Finding ways to add personal value while supporting team goals.

• Contributing to impactful technology and sustainability projects.

• Luxury, arts, culture and creativity

What you will bring

• Currently enrolled in a post-graduate program in Business Analytics, Data Management, Project Management, or a related field.

• Strong analytical & problem-solving skills with a willingness to learn.

• Ability to work autonomously when required

• Organisation skills, with an ability to prioritise workloads, multitask and willing to handle complex issues

• Knowledge of Microsoft Office tooling (e.g. Excel, PowerPoint, Word, Teams and Share Point). Prior experience with project management tools (e.g. Jira) is a plus.

• English communication and interpersonal skills (verbal and written)

• Positive attitude, professional demeanour with enthusiasm and energy to apply technology to solve business challenges

• Passionate, open-minded and motivated.

Requirements

• Excellent written and oral communication skills in English.

• Ability to work in a fast-paced and multicultural environment.

• Creative, proactive and collaborative mindset.

• Passion for technology and luxury.

Leveraging your unique experiences, Chanel will enable you to

• Exposure to Data challenges within a dynamic business environment

• Hands-on experience in a real-world IT environment.

• Personal growth opportunities through both on-the-job experience and learning

• Opportunity to work in a truly international, multi-cultural and diverse environment.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.