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Job Details

Summary:

Under general supervision of the General Manager – Supply Chain, oversees the various functions of the warehouse. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.

The Team Leader – Warehouse Logistics, will ensure all Logistics Procedures described in the SOPs are carried out in proper and timely manner for both Clinical and Commercial activities. This function is also responsible for the organization of the Logistic team in order to ensure all daily tasks are fully accomplished according to Client requirements

This is a hands on position and as such, this position will need to learn all aspects of both Clinical and Commercial CSS and support the team actively with daily tasks.

Responsibilities:

• Directs the workflow, motivates, trains and monitors the performance of warehouse associates involved in the Distribution Center’s day to day functions

• Responsible for developing and managing daily schedules and work plans, aligning resources and priorities to achieve Client Key Performance Indicator targets and support optimal team performance and productivity

• Assists in the process of selection, training, career development and performance management for the Distribution Center associates

• Monitors work processes and implements modifications in order to increase and improve productivity, efficiency and accuracy for the purpose of improving costs; implements changes as directed or needed

• Oversees the Distribution Centers department staff working in the Inbound and Outbound teams as well as Inventory management

• Have extensive knowledge about all operating procedures in order to assure the quality of the Clinical Supply Solutions procedures

• Organize all operating Personnel in the daily tasks to accomplish the programmed objectives

• Actively participates and promotes continuous improvement initiatives

• Supports compliance with all appropriate policies, procedures, safety rules and applicable country authorities’ regulations

• Ensures the maintenance of records documenting order filling process such as quantity, size, and strength and National Drug Code

• Document, monitor, and evaluate performance and activity for each direct report and team against critical success measures to identify patterns. Review behavioral and/or performance issues and activity metrics with direct associates in a monthly meeting. Complete and deliver progressive reviews and finalise annual review for each associate, including determination of suggested merit, based on annual scores for associates

• Collaborates with other Company departments to make reports in a timely manner:

• Scheduling of depot rosters/shifts

• Responsible for planning and tracking daily orders and activities

• Oversees the quality of picking and packing, protecting breakable items to ensure merchandise received by World Courier Clients arrives in a satisfactory manner

• Interaction verbally and via email with customers in resolving issues

• Assist all Operational Managers, Pharmaceutical staff, Operational Team Leaders and Client Services team in all logistical functions

• Act as a logistics resource and provide recommendations to the General Manager, Supply Chain to implement any procedure changes

• Required to be on call 24/7 to provide telephone assistance for any logistics out of hours request. On occasion may be required to attend World Courier site for support of out of hours operations

• Participate in reviewing and authoring global and local Standard Operating Procedures, Work Instruction’s and Tracking Reference Number documents

• Work in all temperature controlled environments including but not limited to

+15 to +25°C

• +2 to +8°C

• -20 to -30°C

• Review all work to ensure performance is completed in accordance with the established procedures

• Manage the cold chamber cleaning schedule out of hours to ensure the schedule is adhered to as per the SOP

• Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products

• Participate in scheduled weekend tasks for stock control and balance sheet processes

• Lead continuous Improvement initiatives to ensure processes are streamlined

• Must be willing to participate in physical inventory as scheduled

• Performs related duties as assigned

• Perform any other duties which the employee has been trained for

Internal Communication and Information Sharing:

• Keep Internal Stakeholders informed of the progress of their order and shipment

• Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction

• Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed

• Provide information to all World Courier Australia business units to ensure work output is coordinated in an effective manner

• Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business

Teamwork and Collaboration:

• Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment

Policy and Procedure:

• Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives

• Ensure World Courier Australia compliance with all government legislative and other requirements such as Australian Customers Service, Civil Aviation Safety Authority, Australian Quarantine and Inspection Service, International Air Transport Association, International Organization for Standardization

• Ensure full compliance with international local regulations such as World Courier Australia Registered Air Cargo Security Program and Australian Customs International Air Transport Association regulations

• Ensure full compliance with World Courier Australia quality management systems (Good Practice)

Workplace Health and Safety

Actively promote a culture that values a safe and healthy workplace

• Take reasonable care of, and cooperate with actions taken to protect:

The health and safety of both themselves and others

• Report all accidents, incidents and hazards to their supervisor as soon as is practicable

• Ensure compliance with relevant Occupational Health & Safety legislation and that any issues are identified and actioned in line World Courier Australia policy

Reports Directly To:

General Manager, Supply Chain

.

Education:

• Logistics Degree (preferred) or equivalent work experience

Experience:

• Three or more years experience in Operations/ Logistics or Warehousing

​

Minimum Skills, Knowledge and Ability Requirements:

• Must be physically fit and able to lift up to 20kg using safe work methods

• Minimum Year 12 VCE or equivalent

• Have minimum 2 years logistics & warehousing experience in a leadership position

• Current forklift license - counter balance and electric reach trucks

• Experience in Warehouse Management Systems (WMS)

Specialised Skills:

• Flexible and adaptable – able to work effectively under tight timeframes and shifting workload demands; calm, client-focused approach

• Self-driven and proactive – uses initiative, works autonomously, and applies creativity and strong problem-solving to resolve client issues and improve processes

• Professional leadership and teamwork – consistently demonstrate reliability, accountability, integrity, quality focus, discipline, humility, cooperation, and strong interpersonal skills

• Advanced communication – strong written and verbal skills including respectful professional interactions, active listening, de-escalation/conflict resolution, negotiation, timely updates, and closure of actions

• Growth mindset – open to feedback, willing to take on work outside standard scope, asks for help when needed, and supports team development

• Strong analytical and reporting skills – able to organize data clearly and present insights to others; high numeracy and attention to detail

• Strong systems capability – advanced Microsoft Office skills (Excel incl. pivot tables, VLOOKUPs, advanced formulas; Word and Outlook) and experience with Warehouse Management Systems

• Warehouse operations experience – receiving/put-away, inventory and replenishment, and pick/pack processes from order creation to completion

• Pharma compliance awareness – understands sensitivity of handling pharmaceutical products and working to/reviewing Standard Operating Procedures

• Licensing and regulatory knowledge – current forklift license (counterbalance and electric reach) and understanding of import/export processes and statutory requirements

• A calm and customer focused approach

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned