Location: Bandar Utama, Petaling Jaya

Job Purpose:

Provide exceptional customer service and a comprehensive financial and administrative services leadership to the Business Unit Contract Support team and, support to the Finance & Contract Support Manager with month end close and financial reporting. It is key that the Business Unit Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the Business Unit.

Job Description:

Business Unit & Commercial Support

• Proactively understand, anticipate, and meet Business Unit needs.
• Drive commercial performance through strong contract knowledge, cost control, and effective use of preferred suppliers.
• Lead regular meetings with Contract Managers and Contract Support aligned to business cadence.
• Promote and utilise PowerBI reporting to monitor and manage key KPIs (profitability, billing, GRNI, open POs, supplier usage, exceptions).
• Identify risks, performance gaps, and improvement opportunities; implement practical solutions.
• Support Business Unit Reviews and ensure policies and processes are clearly communicated and embedded.

People Leadership

• Provide leadership, coaching, and hands-on support to the BU Contract Support team, with regular onsite presence.
• Lead Contract Support meetings and ensure effective communication of updates and expectations.
• Support recruitment, onboarding, induction, and training of new team members.
• Set clear performance expectations, development plans, and conduct appraisals.
• Motivate and engage the team to deliver high-quality outcomes.
• Act as cover for short-term absences and resolve queries efficiently.
• Share best practice and act as a positive culture carrier.

Financial Management

• Oversee billing applications, margin calculations, invoicing, and submission to clients.
• Support Business Unit and project billing, tracking, and month-end close activities.
• Manage key financial metrics ahead of month end, including profitability, aged purchase orders, and reconciliations.
• Control Business Unit overheads, purchase orders, and supplier invoicing.
• Review weekly KPI reports, provide commentary, and lead improvement actions.
• Ensure financial accuracy, integrity, and adherence to deadlines.

Quality, Systems & Compliance

• Maintain strong knowledge of contract scope and daily operations.
• Ensure subcontractor POs are compliant and aligned with policy requirements.
• Maximise preferred supplier usage and better buying practices.
• Act as CAFM super/key user; support PPM, reactive work, and reporting.
• Ensure CBRE systems (CAFM, Web Quote, e Logbooks, QHSE) are consistently used and up to date.
• Support mobilisation of new contracts and continuous improvement initiatives.

Relationships & Governance

• Build strong relationships with internal stakeholders, clients, and external partners.
• Communicate clearly and credibly in a matrix environment.
• Ensure consistent compliance with company policies, procedures, and controls.