Technical SME - FM Engineering Operations

About the Role

As a CBRE Technical Sr Consultant, you will be responsible for providing advanced engineering operations and strategic direction to technicians, vendors, and subcontractors. You will play a critical role in ensuring the efficient and effective delivery of services, preventive maintenance and repairs on equipment and systems. The role will help stabilize and strengthen the operating model by translating field observations, CMMS data, incident learnings and client requirements into clear actions, standards, coaching, and measurable improvements.

This role is intentionally hands-on and influence-based. It is designed to help the account stabilize priority operational concerns, translate data and field observations into clear improvement actions, and support a repeatable engineering operating model aligned to Client expectations.

What You'll Do

• Provide technical SME support for Client engineering operations, with a focus on reliability, asset lifecycle management, CMMS / work order quality, PM discipline, incident/RCA follow-through, and technical governance.
• Lead practical problem solving for complex engineering operations issues, including recurring asset failures, PM/job plan gaps, asset data inaccuracies, criticality miscoding, and inconsistent work order documentation.
• Partner with account leadership to define and execute stabilization priorities across asset data, work order / preventive maintenance execution, technical training, incident management, and governance.
• Coach building engineers, supervisors, and vendor partners on troubleshooting, documentation standards, root cause discipline, safe work practices, and Client operational expectations.
• Serve as the account technical integrator across MEP systems, BMS / controls, CMMS, asset tagging, critical systems, vendor scopes, and CBRE platform / SME resources.
• Review and improve preventive / predictive maintenance strategies using criticality, asset condition, service history, manufacturer guidance, business operating constraints, and Client standards.
• Provide technical oversight of work order prioritization, PM/job plan execution, closeout quality, evidence capture, vendor documentation, and corrective action tracking.
• Use CMMS and asset data to identify bad actors, recurring issue patterns, data-quality gaps, possible capital planning needs, PM optimization opportunities, and reliability improvement actions.
• Establish and maintain an asset data / tagging quality control approach, including required fields, criticality validation, exception tracking, and alignment with account standards.
• Support planning for maintenance windows, shutdowns, MOPs, and business-impacting work so activity is sequenced, documented, risk-reviewed, and aligned to client operational constraints.
• Support incident response, RCA preparation, post-event reviews, and completion of corrective actions to reduce repeat events and rebuild client confidence.
• Prepare clear, executive-ready summaries of technical risks, decisions, progress, actions, and support needs for CBRE and Client stakeholders.
• Coordinate internal platform SMEs and account leaders to obtain specialized support for BMS / controls, mechanical, electrical, reliability, asset lifecycle, incident management, and technical training needs.
• Help build the account technical capability plan, including onboarding support, competency assessment inputs, recurring training topics, and knowledge transfer for new / existing engineers.
• Promote a risk-based operating model aligned to the CBRE Shield / Ops Review pillars: Administration, Training & Qualification, Operations & Maintenance, Planning / Analytics / Engineering, and Continuous Improvement.