Hospitality Associate

About Experience By Industrious:

Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

About The Role:

A lot of what makes a building feel great happens in the margins — the warm greeting at the desk, the event that runs without a hitch, the amenity space that's always clean and stocked. That's you.

The Hospitality Associate supports the Hospitality and Amenities team in managing the overall day to day amenity operations. This includes conferencing center and community events management - tenant and vendor relationships, supplies inventory and tenant communications. The Hospitality Associate will work closely with the Events Manager and the Community Manager to be hands-on support for the daily operations of all meetings, events, and the overall tenant experience.

The job is multi-faceted, as you’ll be an expert in day to day building operations and amenity spaces and services. You will build strong relationships with the building tenants, especially office managers and executive assistants to ensure high hospitality standards and tenant satisfaction. You will be a key member of the tenant experience team and third party hospitality vendors that support excellent service delivery. This role would be great for someone that loves all the moving parts and pieces of in person experiences, whether that be a board meeting, a team happy hour, or an annual conference, and someone who is passionate about making employees feel welcomed, empowered, and delighted at work.

Winning in this role means:

• Tenants and guests are greeted warmly and consistently. Nobody arrives to an unmanned desk or an unsmiling face.
• Events and activations run smoothly because you handled the setup, the logistics, and the inevitable last-minute problem without anyone noticing.
• Amenity spaces are always clean, stocked, and ready. No outages, no surprises.
• Your managers trust you to handle things independently. They're not checking up — they're relying on you.
• You've built real familiarity with tenants. They know your name. You know theirs.

You'll love this role and succeed at it if:

• You take pride in making things feel effortless for other people. The best version of this role is invisible to tenants — everything just works. You're the reason it does.
• You're comfortable moving between structure and movement. Some hours you're anchored at the desk. Others you're helping set up an event, doing a walkthrough, or supporting a community activation. The variety works for you.
• You notice things before anyone asks. The supplies running low. The room that wasn't reset. The new tenant who looks a little lost. You see it, and you handle it.
• You genuinely like people. Not in a performative way — in a real way. You remember names, ask follow-up questions, and make interactions feel human rather than transactional.
• You're part of a team and you act like it. You show up, you do your share, and you help cover when someone needs it. The team's reputation is your reputation.

Not the right fit if:

• You'd prefer minimal interaction with tenants and guests. This role is almost entirely people-facing.
• Predictable routines are important to you. The mix of desk work, event support, and space management changes daily.
• You see hospitality as optional or secondary. Here, it's the job.
• Switching between different types of tasks in the same day feels disorienting. That's the nature of this role.
• You're not comfortable taking initiative without being asked. A lot of what makes this role valuable is proactive, not reactive.

What You'll Do:

• Meeting Operations (50%)

• Own and execute room flips for back-to-back conferencing and event bookings - early/late depending on start and end times.

• Learn basic AV troubleshooting and be able to help clients connect to the installed in room systems seamlessly.

• Review room layouts, timing, and client needs ahead of each booking

• Ensure rooms are reset, staged, and ready according to booking requirements

• Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly.

• Be present when meeting rooms or other bookable spaces are occupied ensuring a high service level; rooms are pre-set according to occupier or guests needs; food is delivered on time and displayed tastefully.

• Ensure any way-finding or signage displayed in meeting or bookable amenity spaces is per brand standard.

• Support bookings through Triple Seat and occasionally respond to booking leads by email or in person

• Building/Amenity Ops Support (30%)

• Staff the amenity or reception desk during assigned hours, greeting tenants and guests by name.

• Embody Industrious hospitality principles in every interaction.

• Communicate confidently and empathetically when resolving issues or requests.

• Model and uphold Industrious steps of service.

• Be an expert in day to day building operations, amenity spaces and services.

• Ensure all the meeting rooms, lobby and other common areas are spotless at all times, and maintain staffing at amenity floor reception desk as needed.

• Order, restock, receive, and inventory supplies in a timely manner, avoiding outages, while managing COGs efficiently.

• Maintain clean and organized supply closets and back of house areas.

• Manage a daily walkthrough of the building and ensure standards are met; document and analyze data and work with building teams on solutions.

• Build relationships with tenants and fellow building employees outside of lobby interactions by being proactive in your efforts to engage throughout the building; input collected information in the CRM platform; help deliver on Surprise & Delight monthly standards.

• Work directly with building amenity partners and facilitate communication between building partners, tenants, and the building team

• Ensure digital and physical communications (mobile app/digital signage, physical signage etc.) are up to date and functioning appropriately.

• Community & Programming (20%)

• Assist with setup, check-in, and wrap-up for building activations, meetings, and events.

• Promote scheduled events and pop-up activations ahead of time via Tenant Mobile App, reception desk, lobby, physical and digital signage, or email.

• Support with event data collection for event reporting in conjunction with the Community Manager.

• Know all the events occurring in all spaces on a given day to be able to speak and promote them confidently.

• Assist broader tenant experience team when needed for community activations.