Job Title: Data Centre Technician Data Centre Solutions Location: Northolt, UK

• Purpose of the job
• To deliver service support within site team at client’s data centre/s.
• To carry out Planned Preventative Maintenance, ad-hoc and reactive tasks, escorting and controlling sub-contractors to all M&E services.
• To take a pro-active role in identifying any issues which need to be escalated to the M&E manager.
• To escalate any site emergencies following agreed procedures
• In addition, the role may require:
• Small installation works, repairs to building fabric, and handyman duties.

Key Responsibilities

• Resolve and complete day to day work orders to meet customer satisfaction targets and delivered in time frame requirement in line with the SLA’s
• Maintain up to date log of work completed and outstanding items through Mainstream SI-7 CMMS system
• Qualify and act as an appointed Authorised Person (AP) within 6 months from on-boarding.
• Carry out isolations and re-instatement of Electrical, Gas, Fire Alarms and Sprinkler systems when required and where authorised
• Issue permits for access, maintenance, service and project activities on location as required
• Ensure that all contractors and CBRE staff comply with all CBRE and Client safety and security requirements.
• To participate in the critical services training programme.
• To ensure effective communication with the client and management team is maintained at all times.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Provide holiday, training & sickness cover for other members of the shift team.
• Tracking and Completion of Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.
• Provide condition assessments of plant and equipment.
• Log and action all out of line situations with incident reports to include remedial action taken.
• Update reports, documentation and infrastructure mapping, as required.
• Ensure that all contractors and CBRE staff comply with all statutory, CBRE/Client safety and security requirements.
• Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.
• Ensure there is follow through between normal technical tasks and additional/project works.
• Assist in preparing quotations for extra technical works. Source supplies, materials and labour to carry out work cost effectively and efficiently.
• Effective communication with the client and management team is maintained at all times, e.g. Incident reports, Handover documents etc.
• To ensure all requirements are met within client SLA (Service Level Agreement) and Data Centre DOU (Document of Understanding) and adhere to the standard CBRE/Client Processes

Personal Experience/Qualifications/Skills

• Trained in a Technical discipline and having served an apprenticeship or equivalent. City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulation 18th Edition).
• Previous experience working within critical maintenance environment.
• Ability to work with minimal supervision
• Good Customer Service and communication skills.
• Flexible approach to work; good team worker.
• Willing to learn and develop own skills.
• Good understanding of permit to work systems and H&S requirements.
• Ability to participate in mixed-skill teams to meet targets and standards
• Ability to understand technical drawings.
• Understanding of power provisioning, PDU’s and environmental monitoring.
• Good Customer Service along with good communication skills, both written and verbal
• Flexible approach to work. Willing to learn and develop own skills and work on own initiative.
• Basic PC literacy and ability to interrogate database systems would be desirable. Training will be provided on all site-based systems.

. Accountabilities

• Accountable to Contract Manager and Site Supervisor.
• The post holder does not have any directly reporting staff.
• This post carries no direct budgetary responsibility.
• Accountable for maintaining appropriate stocks of spares and consumables and ensuring their secure storage and controlled issue.

PERSONAL SPECIFICATION

Education:

A good basic education is essential, with good written and spoken English and basic Mathematics skills.

Training:

The engineer must be formally trained in mechanical and electrical services maintenance. City & Guilds 236 parts 1 & 2 (or later) 17th Edition or equivalent qualification Up to date skills on building management systems, ACOP’s, fire and environmental control, building control, and health and safety. Formal health and safety training IOSH, etc.

Experience:

Experience of mission critical facilities maintaining, but not limited to, UPS systems, BMS operation, emergency standby generators, testing of electrical systems. Comprehensive mechanical and electrical engineering experience, undertaking reactive and planned preventative maintenance. Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Appointed HV/AP, with the ability to create switching plans

Aptitudes:

Good verbal communication skills Organised and with good written English skills Good Computer skills are a necessity as there are number of reports that are required to be sent to CBRE personnel and the client, as well as logging PPM’s, work reports and incidences on the client’s system. To be able to demonstrate a good use of excel, word and outlook.

Ability to learn, and develop both technical knowledge, and understanding or local organisational systems and processes.

• Committed to the delivery of excellent customer service.
• Calm manner, able to work under pressure.
• Able to make sound decisions when needed.
• Physically fit and able to carry tools and components by hand up to 20kg.
• Able to ascend and descend vertical access equipment.
• Able to work at heights and on roofs.
• A team player, able to work with CBRE and clients staff of all levels.
• Able to work shifts which will include weekend and bank holiday working.