Workplace Experience Associate

About CBRE Experience Services:

CBRE is the world’s largest commercial real estate services firm. Within CBRE, the Experience Services business partners with leading companies to design and operate workplace environments that people actually want to come to. We treat the daily experience of work as a product worth obsessing over—and we staff our sites with people who feel the same way.

About the Role:

This role sits a step above the basic coordinator — more ownership, less scripting, and a broader mandate. You're in the building every day, serving people at every level of the organization, including the most senior ones. You're trusted to make decisions, handle complexity, and represent the experience with minimal supervision. In a global headquarters, that trust is earned quickly — because the environment doesn't leave room for a slow ramp.

You own the front-of-house experience: greetings, visitor management, meeting support, and the coordination that keeps daily building operations running. When the person walking toward the front desk is a board member or an international guest, your presence and polish are part of what the building communicates about the organization.

The person who does this well has hospitality in their bones and enough operational sharpness to support the back-of-house humming. They don't need to be managed closely — but they understand that in a GHQ, the standard doesn't flex based on how busy the day is.

What You'll Do:

Mail & Deliveries:

• Mail processing and distribution to employees; Package receipt, logging, and notification
• Outbound mail and courier coordination

Visitor & Access Management:

• Visitor badge issuance and temporary access coordination; vendor escort for deliveries and service visits
• Managing visitor sign-in systems

Meeting Room Execution:

• Room setup, reset, and post-meeting breakdown alongside day porters; Basic AV/tech support (screen connections, room readiness checks)
• Catering delivery coordination

Concierge Services

• Employee requests: restaurant reservations, transportation, building questions
• Fielding day-to-day requests that don't require escalation

Community Programming Support:

• Assisting the Experience Supervisor with event setup and on-site execution; Managing RSVPs or sign-ups for programming activations
• Physical setup and breakdown of community events

Pantry & Supply Management:

• Monitoring and restocking pantry par levels; Flagging reorder needs to the Experience and Operations Supervisor
• Monitoring supply stations throughout the day

A Typical Day May Look Like:

You arrive early enough to set the stage. Executive lobby immaculate, supply station stocked, office equipment ready to deliver. The pantry is refreshed and the morning F&B activation is set before the first employee walks through — because the space should already feel alive when people arrive. The first guests come through and you greet them by name — you checked the arrivals schedule the night before, because in this building, knowing who's coming matters.

By mid-morning you've walked the new employees through the building, answered questions about building services, and confirmed that afternoon meeting rooms are set with the right beverage and catering arrangements. You check in briefly with the Experience Supervisor — a VIP arrival is coming in at 2pm and you align on what the reception setup needs to look like.

The afternoon is a mix of requests, a team check-in, and setting up for tomorrow's event — restocking amenities, resetting spaces after meetings, making sure the pantry is ready to close the day well. Before you leave, you write up a process note for something that came up today — because you noticed a gap worth closing.

Winning In This Role Looks Like:

• Every person who walks through the door — employee, visitor, or executive — is greeted with the same level of warmth and precision. The experience doesn't vary based on who's watching.
• New employees describe their first day as genuinely welcoming — they felt oriented, not just processed. In a GHQ, that first impression reflects the entire organization.
• The front-of-house operates smoothly under minimal supervision, and the team knows it.

You'll Love This Role and Succeed At It If...

• You own the experience, not just the desk. You see yourself as responsible for how the building feels to every person in it — and in a global headquarters, that includes the CEO and the board.
• You understand that details matter more here. A lobby that's slightly off, a name mispronounced, a welcome pack that isn't ready — these things are visible in ways they wouldn't be elsewhere. That reality motivates you rather than intimidates you.
• You're comfortable making calls. When something doesn't have a clear procedure, you use judgment. You don't freeze, and you don't forward everything to the supervisor.
• You're a natural communicator. You can speak to a group, deliver an orientation that actually engages people, and represent the building professionally with anyone who walks in.

This Might NOT Be The Role For You If...

• You prefer to operate with close supervision and detailed task lists. This role requires you to manage your own work and exercise judgment regularly.
• You haven't worked in hospitality or a people-facing environment. The standard here is high and the audience is senior — there isn't a long runway to get comfortable with the pace.
• You find high-visibility environments stressful rather than energizing. The guests and executives in this building will notice what you do — and how you do it.
• You're not interested in expanding your role over time. This is a platform — but only for people who want to use it.