Regional support Lead

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are searching for a Regional Support Lead to work remotely on one of our busy contracts.

This is a strategic technical specialist position, embedded within the CDG Operations leadership team. The CMMS, Methods & Reliability Engineering Lead will drive maintenance excellence across the EMEA estate by owning the end-to-end integrity of the Computerized Maintenance Management System (CMMS), standardizing maintenance methods and job plans, establishing a robust governance and KPI reporting framework, and embedding reliability-centered thinking across all hard service trades.

The post-holder will work closely with the Operations Director and trade team leads and will be the key interface between operational delivery and data-driven performance management. This is a high-impact, highly visible role requiring both technical depth and the ability to influence and engage a diverse, multilingual team.

Key Responsibilities

• Analyze CMMS failure history to establish MTBF (Mean Time Between Failures) and MTTR (Mean Time To Repair) trends, and drive improvement programmed
• Champion the transition from reactive to predictive and condition-based maintenance, working with specialist vendors to introduce monitoring technologies where appropriate
• Develop an asset lifecycle plan aligned to the contract lifecycle, supporting investment prioritization and capital expenditure planning
• Produce reliability reports and failure trend analysis for senior leadership and client presentations

Essential requirements

• Minimum 5 years' experience in a facilities management, maintenance engineering, or reliability engineering environment

• Demonstrable expertise in CMMS administration and governance, ideally Si7, Maximo, or equivalent enterprise platform

• Strong knowledge of hard services maintenance across at least three of the following: Electrical, HVAC, Plumbing, Fire & Life Safety, or Elevators

• Proven experience in developing and standardizing PM job plans, task lists, and maintenance SOPs

• Competency in performance reporting, KPI framework design, and dashboard development (Vantage, Excel, or equivalent)

• Experience applying reliability engineering methodologies: FMEA, RCM, Root Cause Analysis (RCA), criticality assessment

• Strong analytical skills with the ability to extract insights from large datasets and translate into operational action

CMMS Administration & Governance

• Own all CMMS (Si7 & Service Channel) configuration, data integrity, and system governance across the CDG estate

• Define and maintain a robust Work Order (WO) lifecycle framework, from creation, assignment and execution through to close-out, documentation and audit trail

• Establish and enforce coding standards, asset hierarchies, failure codes, and priority classifications in the CMMS

• Lead the Zero Overdue (Zero OD) initiative: drive backlog reduction across all trades through data visibility, escalation protocols, and process discipline

• Liaise with service trade leads and vendor counterparts to ensure WO accuracy, compliance, and timely completion of mandatory inspection records

• Develop CMMS user training materials and conduct onboarding for new technical and administrative team members

• Manage the interface between CMMS data and client reporting, ensuring real-time accuracy and auditability

2 · Method Engineering & Standardization

• Develop, maintain, and continuously improve a library of standardized Preventive Maintenance (PM) task lists and Job Plans covering Electrical, HVAC, Plumbing, Fire Safety, Elevators, Fluids, and Automated Doors

• Define maintenance method statements, standard operating procedures (SOPs), and safe systems of work aligned to regulatory, OEM, and contractual requirements

• Optimize PM frequencies and task scopes based on asset criticality, failure history, and regulatory mandates, balancing cost, compliance and risk

• Ensure all job plans incorporate clear resource requirements, spare parts consumption, permit-to-work (PTW) linkages, and time estimates

• Support the Technical Director in reviewing and approving new maintenance procedures ahead of CMMS integration

3 · Governance & Performance Reporting

• Design and maintain the site's KPI reporting framework, covering planned vs reactive maintenance ratios, SLA compliance, backlog ageing, WO completion rates and first-time fix rates

• Produce accurate, insightful weekly, monthly, and quarterly performance reports for internal CBRE leadership and the Fed Ex client.

• Manage visual management dashboards (Vantage) to surface operational performance in real time

• Own the due-date extension and escalation governance process, ensuring timely, transparent communication with the client on overdue mandatory inspections

• Track and report on regulatory compliance documentation for all statutory inspections (fire safety, HVAC, electrical, elevators, pressure vessels) within Si7

• Support the Operations Director in preparing content for client QBRs and Quarterly Business Reviews, including trend analysis and corrective action tracking

• Establish a continuous improvement governance cycle, identifying systemic failures, root causes, and improvement actions, and tracking their implementation to closure

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values

• RESPECT: We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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