JOB SUMMARY

The purpose of this position is to lead and manage large, complex program or portfolio of related programs and/or projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages teams who are responsible for the delivery of a portfolio of projects and programs. The Director, PMO will serve as the primary client contact and escalation point for any staffing, bandwidth or delivery issues. May provide support in assigning resources (dedicated or variable) to projects/programs.

Responsible for training PMO staff and developing PMO process/services to support client requests and needs.

Leads cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a program charter and integrated timeline. Accountable to ensure all functions remain on schedule, that issues get escalated and resolved, and that the program is completed successfully.

Facilitates regular meetings to review project status for active and pending projects (project pipeline). Collaborates with the core team to develop solutions and lead project through implementation and completion.

Responsible for reporting status of individual and groups of projects and programs. Must be able to provide appropriate levels of detail, and also be able to summarize complex issues succinctly.

Manages internal and external relationships in support of program; may contract and manage vendors. May provide consultation on complex large scale projects that integrate into an organized program.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.