Sr Quality & Compliance Manager- North America

About the Role:

As a CBRE Quality and Compliance Sr. Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for large and high-profile clients.

This is a role that will require you to be commutable to client sites located in PA and NJ (Raritan, NJ area) and travel is up to 20%.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Execute both company and confidential client compliance programs and participate in continuous improvement objectives.
• Create initiatives and communicate issues across the functional areas. Report compliance status to key stakeholders and sr. management regularly.
• Manage the execution and evaluate the success of the quality-of-service initiatives for non-regulated services.
• Report Compliance (among other quality and business metrics) status to the client during review meetings; appropriately escalates and notifies CBRE and client management of quality and compliance issues.
• Oversee the inspection readiness program for the site. Manage audits as well as serve as the primary quality representative for operations.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.