Job Information:

Location: Dallas, TX – On‑Site (Call Center)
Shift: Second Shift Hourly Rate: $17.75

About the Role:

As a CBRE Customer Service Representative, you will support our facility operations by responding to inquiries, resolving issues, and ensuring a positive service experience for our clients and internal partners. This role plays a key part in maintaining service excellence within our call center environment.
This job is part of the Customer Support & Operations team, which is responsible for managing service requests, tracking work order progress, and ensuring vendors and internal teams receive accurate and timely information to complete facility‑related tasks.

This role is an on‑site, second‑shift position in our Dallas Call Center. Candidates must be able to work on‑site during non‑traditional hours to meet business needs.
What You’ll Do- Answer incoming service requests via phone, chat, email, and online submissions from all business units regarding facility‑related issues.

• Generate and dispatch work orders to vendors and internal teams; provide updates as required.
• Schedule conference rooms and coordinate audio/visual equipment needs.
• Respond to customer inquiries and concerns, providing follow‑up to ensure satisfaction.
• Update the Computerized Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate service information.
• Contact customers when additional information is needed and communicate process updates throughout the work‑order lifecycle.
• Run, review, and distribute customer service reports as necessary.
• Assist in training new hires and temporary employees on CMMS, customer service tools, and call center procedures.
• Provide informal technical guidance to coworkers as needed.
• Perform other duties as assigned.

What You’ll Need

• High school diploma or GED required.
• Minimum two years of related experience; call center experience preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos; able to write routine reports and communications.
• Strong customer service and problem‑solving abilities with the capacity to respond professionally to inquiries and complaints.
• Basic financial reasoning, including calculating simple figures such as percentages.
• Intermediate proficiency with Microsoft Office Suite; ability to type 45–50 WPM.
• Ability to understand and follow general instructions and apply basic analytical skills.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future