Workplace Experience Receptionist - Boston, MA

About the Role:

The Workplace Experience Receptionist is the first point of engagement with team members and visitors alike. This role acts as the heartbeat of the company by providing personalized services and administrative support to build a sense of community, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.

What You Will Do:

• Handle daily phone queries, central reservation inbox queries, and bookings (AV, meeting rooms, and catering requests)
• Ensure all client requirements are met within the Guest Relations functions with a high level of professionalism
• Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas.
• Performs general administrative duties associated with distributing packages and mail as needed.
• May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determines standard supplies and information to be maintained at the front desk.
• Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.
• Complete other duties as assigned.