Collaborates with: DCS Regional Technical Director and DCS Technical Managers. Supports all the DCS accounts globally. Works with CBRE central functions – D&T, Engineering, IFM Academy etc as needed

Job Description:

The DCS Global Technical Services Program Director is a hands-on, individual contributor role focused on developing strategies, content, processes, and training to support the global Data Center Solutions business. This position will not have direct line management responsibilities but will play a critical role in various key projects, including:

Key Responsibilities:

• Liquid Cooling:
• Stay updated on advancements in liquid cooling technologies.
• Ensure the business possesses the necessary expertise to assist customers in transitioning to higher density racks and liquid cooling solutions.
• Risk Management Program Development:
• Continuously improve the Risk Management program to align with industry standards and business needs.
• Technology Development:
• Lead initiatives to digitize processes, pilot AI Agent applications, and enhance Computerized Maintenance Management Systems (CMMS) products and processes.
• Training Development:
• Create AI-enabled training programs to equip technicians with the skills needed to manage risks effectively at their sites.

This role requires a proactive approach to support the evolving needs of the DCS business and its clients.

Description:

This role is an individual contributor role with no direct line management responsibilities.

It is a ‘doer’ role with the need to develop strategy, content, processes, playbooks, training etc to support the global Data Center Solutions business.

Some specific projects which will be in the scope of this role could include:

Liquid Cooling

Keeping abreast of fast moving developments in this area.

Ensuring the business have the necessary knowledge and support to their customers move to higher density racks and liquid cooling technologies.

Risk Management Program Development:

Continuous improvement of the Risk Management program to ensure they remain relevant for the business and data center industry,

Technology

Work on developments to digitize processes, drive AI Agent pilots, improve CMMS products and processes etc

Training

Develop improved training, enables by AI, to ensure all technicians have the appropriate training needed to manage risks at their sites