About the Role:
The Sr Facilities Analyst is based in Downtown Houston, Texas and supports a Senior Facility Manager or Facility Manager across multiple Class A corporate office sites. This role has a strong operational and client relationship focus, serving as a key day-to-day representative of facilities operations for corporate occupants and stakeholders. The position is responsible for delivering consistent, responsive, and high-quality facility services while ensuring safe, compliant, and resilient building operations. A proactive Work, Health, and Safety (WHS) and risk mitigation mindset is essential.

What You’ll Do:- Act as a primary on-site point of contact for clients, occupants, and internal stakeholders, ensuring a high level of service delivery.

• Build strong working relationships with client representatives through regular communication, visibility, and follow-up.
• Proactively identify operational issues, service gaps, and client concerns; drive timely resolution.
• Support and participate in client meetings, operational reviews, and walkthroughs.
• Coordinate day-to-day building activities to minimize disruption to occupants and business operations.
• Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
• Track, respond to, and close client service requests with clear communication and accountability.
• Support the Senior Facility Manager or Facility Manager with daily multi-site operations.
• Coordinate, escort, and oversee third-party vendors, contractors, and service providers.
• Manage preventive and corrective maintenance activities across building systems.
• Assist with budget tracking, operating expenses, CAPEX oversight, and purchase order management.
• Maintain asset registers, lifecycle planning, and operational documentation.
• Participate in planned maintenance activities at sites outside the Houston metro area as needed.
• Support incident response, escalation protocols, and on-call coverage.
• Demonstrate visible leadership in promoting a safety-first culture.
• Identify hazards, perform risk assessments, and implement mitigation strategies.
• Verify contractors follow approved methods of procedure, permits, and safe work practices.
• Participate in safety audits, inspections, incident investigations, and corrective action tracking.
• Apply a proactive risk avoidance and business continuity mindset in all operational decisions.