About the Role

We’re seeking a dynamic, hospitality‑driven leader to elevate our Guest Relations function and serve as the ambassador of the guest experience. This role is designed for someone with a luxury hotel or premium service background who naturally anticipates needs, sets high service standards, and leads a team with confidence and care.
You will oversee a reception team of five, ensuring smooth operations, consistent service excellence, and a culture rooted in hospitality.

What You’ll Do

• Serve as the primary ambassador of guest relations, delivering warm, professional, and memorable experiences.
• Lead, coach, and manage a reception team, fostering performance, accountability, and growth.
• Develop and implement elevated service standards modeled after luxury hospitality best practices.
• Establish clear team expectations, conduct regular check-ins, and provide ongoing training and mentorship.
• Partner with leadership and operational teams to continuously enhance the guest journey.
• Oversee daily reception operations, ensuring efficiency, consistency, and impeccable attention to detail.
• Address escalations with grace and proactively identify opportunities to refine processes.
• Manage VIP guest experiences and support high-profile events, ensuring seamless execution

Who You Are

• A seasoned hospitality professional — ideally with experience as a Front Office Manager, Guest Relations Manager, or similar leadership role in a luxury hotel.
• A confident people leader who builds strong, motivated teams and leads by example.
• Exceptionally detail‑oriented, organized, and committed to flawless execution.
• Skilled in communication, emotional intelligence, and anticipating guest needs.
• Passionate about elevating service standards and cultivating a refined, guest‑centric culture.