Responsibilities

• Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc.
• Ensure guests are greeted & welcomed courteously and their needs are anticpiated at all times.
• Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Manager.
• Efficient guest registration and host notification with the ability to remember guest names and faces.
• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
• Take responsibility for managing key tasks at reception and reservation.
• Prepare and distribute weekly/monthly reports.
• Administer the bookings for meeting rooms and inductions.
• Complete regular meeting room checks and building walkthroughs – report all issues to Facilities team.
• To be competent and confident in the use of a range of relevant IT systems.
• To undertake general team administration duties for the Facilities Management operation as directed.
• Ensure the reception desk is kept immaculate and tidy at all times.
• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer

Experience.

• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
• Respond appropriately to customer queries and escalate as appropriate.
• Contribution to and use of the Customer Service team noticeboard at all times.
• Back fill for Facilities coordinator when required to support contract requirement.

Compliance Management

• Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services.
• Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided.
• Support the Facilities Coordinator with continuous improvement to services and procedures.
• Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner.
• Ensure adherence to site Security and H&S practices • Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.
• Must know where the fire exits and stairs, fire break-glasses and muster points are located.

People & Performance Management

• To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members.
• Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery.
• Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout.
• Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management.
• Embrace and deliver the working together service excellence concept and to operate as part of the “One Team” culture across site.
• Ensure prompt and seamless handover of information and special requests between shifts.
• Support the CBRE team with cross training other members.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.