Customer Service Coordinator

About the role

In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards.

This is an onsite role.
Shift: Second / 2:00pm - 10:30pm

• Days: Tuesday
• Saturday
  Hourly Rate: $17.75

What you’ll do

• Monitor systems, receive calls, create tickets in ticketing system, and dispatch following strict guidelines for alarm handling.
• Capable of running daily reports to assist Property Management field personnel in troubleshooting and validating alarm reports.
• Generate and dispatch service request work orders for completion by vendors.
• Build and distribute effective communications regarding training opportunities and updates for the department or service line.
• Assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat, and Call Center procedures.

What you’ll need

• High school diploma or GED required. Minimum two years of related experience.
• Ability to understand and carry out general instructions and problem solve in standard situations.
• Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Why CBRE?

• Employee Benefits: CBRE provides competitive benefits packages, including health insurance, retirement plans, wellness programs, and other perks that support employee well-being and work-life balance.
• Diverse Work Environment: CBRE promotes diversity and inclusivity in the workplace, fostering a collaborative and supportive environment for employees from various backgrounds.
• Career Development: CBRE emphasizes professional growth and development, offering training programs, mentorship opportunities, and the chance to advance within the company.

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future