Client Services Specialist

About the Role:
As a Client Services Specialist, you will be responsible for providing general support to a group of sales professionals and operational support to a small office.

What You’ll Do:

• Collect documentation to complete voucher forms and support the Broker commission payment process.
• Prepare expense reports in accordance with established guidelines.
• Perform client property tours and resolve client issues.
• Assist in the strategy and creation of marketing particular properties.
• Serve as a point of contact for sales teams for information requests.
• May source properties by researching local and national databases. Track and report on replies and communications from sourcing activities.
• Build and produce property marketing campaigns that include property information materials. This includes the design of flyers, property brochures, e-blasts, and proposals. Create marketing assets: site plans, floor plans, maps. Develop comparable market analyses.
• Draft templated real estate agreement and associated disclosures.
• Maintain and update marketing database and other systems.
• Provide general office management; maintain a client-ready reception area, conference rooms and other shared areas.
• Receive and direct incoming calls, packages and visitors.
• Support print production: printing, binding, finishing.
• Collect and analyze data to identify and address sophisticated problems. May recommend new techniques.
• Impact own team and other teams whose work activities are relatable.
• Suggest improvements to processes to increase the efficiency of the team objectives.
• Assess and communicate difficult content in a concise and logical way. Identify and respond to conflicting demands.
• Comprehend instructions, communications, and memos and ask questions to ensure comprehension, write routine reports and correspondence.