Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution.

We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients.

We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role: As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.This is an ON SITE role in San Francisco

This job is part of the Call Center job function.

They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You’ll Do: Answer incoming service requests, via phone, chat, email & online requests.

Point of contact for all escalated customer inquiries and concerns.

Dispatch service request work orders for completion by vendors.

Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.

Contact the customer for information and communicate the steps in the work order process.

Run, review, and distribute various customer service reports, as necessary.

Assist with the training of new hires and temporary employees.

Provide technical guidance and training to junior associates.

Gather and analyze data to identify and solve complex problems that arise with little or no precedent.

May recommend new techniques.

Impact own team and other teams whose work activities are closely related.

Suggest improvements to existing processes and solutions to improve the efficiency of the team.